I don’t think I’ll get much of an argument when I say that Microsoft Outlook is the world’s most popular email management application and that Salesforce.com is the most popular CRM. If you are like me, you use both. A … Continued
M5 Networks is getting closer to its clients with “M5 Help,” an automated feature that simplifies and accelerates customer service, enabling one-button access to M5′s expert support team–not just an automated system, but a human voice. M5 users will be … Continued
At a time when most companies are making it harder and harder to reach a live person for customer support (ever tried calling Google?), M5 is signaling our commitment to provide a truly managed solution for our customers by introducing … Continued
Some surprising views on teleworking came out of Microsoft’s recent survey on the subject. Most notably, tech companies have been slow to adopt the practice. While one-third of technology workers said they’d take a 10% pay reduction for the opportunity … Continued
Foresight is a funny thing. We often find ourselves wondering after the fact, “Why didn’t we have a back- up plan?” Spring is upon us, the sun is shining, the birds are singing, and the cherry blossoms are blooming. The … Continued