Abandoned calls can mean good customer service
Most call center managers think abandoned calls are a bad thing, but they can be a sign of excellent customer service.
Monthly Archives: November 2011
TechZone360: Independent Research Firm Releases M5 Networks Vendor Profile
M5 Networks, the market leader in cloud-based business phone systems, today announced the availability of the SiriusDecisions ‘M5 Networks Vendor Profile’ in their Sales Effectiveness category.
Independent Research Firm Releases M5 Networks Vendor Profile
M5 Networks, the market leader in cloud-based business phone systems, today announced the availability of the SiriusDecisions ‘M5 Networks Vendor Profile’ in their Sales Effectiveness category.
The profile provides an overview of M5’s value to sales and marketing organizations and focuses on the challenge of directly integrating data captured though phone systems with a customer relationship management (CRM) application.
The office of the future
What would a business with intelligent office technology look like?
M5 Networks Minimizes Fire-Related Disruption to Client National Holdings Corporation’s Business
M5 Networks, the market leader in business phone systems, minimized voice communication disruption to client National Holdings Corporation’s business resulting from a two-alarm fire the evening of Friday, October 21, 2011, at the downtown Manhattan office building housing its offices.
Do you need a fax machine?
Today businesses no longer need to invest in an ancient piece of hardware to share information.
Harvard blogger argues in favor of live conversation vs. digital
When you call a vendor or business, hearing a real person makes that call an experience, one that is memorable and valuable.
M5 Networks Announces M5 Labs, A Technology Preview Opportunity For Clients
M5 announced today the launch of M5 Labs, a technology preview opportunity for clients. Products and features in varying stages of development will be made available from time to time. Some will be very near release and others will be ideas that may never make it to production. These technologies will be available to M5 customers at no charge during the Labs period.