Historically, the call center has been focused on person-to-person collaboration in which the focus was developing a system that allows a customer service representative to efficiently handle calls from customers.
Yearly Archives: 2011
Current economic conditions are creating an environment in which small businesses need to find ways to improve their operational capabilities while reducing costs.
In Muskegon County, Michigan, the local government plans to consolidate its current telephony infrastructure into a new business phone service system built on voice over IP technologies, the Muskegon Chronicle reported.
According to a recent ZDNet survey, 33 percent of businesses already have IP telephony systems in place.
Young businesses can benefit substantially from hosted or cloud-based business phone services, which can offer cost-efficient telecom options that meet performance needs, StartUp Smart reported.
Business phone systems hosted in the cloud are rapidly becoming more popular in the contact center sector, where the need to reduce operating and capital costs is fueling the move toward the innovative telephony solution, DestinationCRM reported.
Not too long ago, the thought of moving business phone systems out of the communications closet and into a hosted or cloud environment was a revolutionary idea that only worked for a few companies.
Implementing cloud VoIP technologies offers businesses significant benefits.