Yearly Archives: 2011

Most call center managers think abandoned calls are a bad thing, but they can be a sign of excellent customer service.

What would a business with intelligent office technology look like?

Today businesses no longer need to invest in an ancient piece of hardware to share information.

When you call a vendor or business, hearing a real person makes that call an experience, one that is memorable and valuable.

In the case of a zombie attack, what do you do to protect your business? The answer: put your phones in the cloud.

Disclaimer: The author is an ardent Mets fan, and is immensely enjoying the scrutiny that Larussa is under, and hopes that the Cardinals continue to keep their phones the way they are. Imagine you were scheduled for open heart surgery … Continued

The first thing missing from office phones – they are stuck on desks. People move around. Nothing that doesn’t move with people can extend their intelligence.

Recent research predicts that VoIP revenue is forecast to grow more than 50% by 2015. With such rapid growth, the success of a business will lie within the phone system.

With the release of M5 Callfinity Contact Center, your business no longer has to have two separate phone systems. With the integration of Callfinity with our market leading managed VoIP service, VoIP continues to be a tornado of innovation for analytics and contact centers.

With a recent survey showing that 78% of Americans have quit a transaction because the customer service was poor, companies should avoid decisions that cause customers to feel neglected. Does your company have the right tools to provide great customer service?