Economic trends pointing toward UC expansion
General market conditions are driving many businesses to change the way they approach communications infrastructure and business phone systems.
Monthly Archives: January 2012
IT and telecommunications aligning
For years, telecommunications and telephony services were widely considered outside the realm of IT, as the hardware was specialized, solutions often required specific training and IT often did not have time to worry about telephony infrastructure.
Advanced UC function poised for wider use
When it comes to unified communications, the past few years have seen many businesses embrace the technology’s simplest options. This trend is changing quickly.
Cloud communications could pay dividends for small businesses
Cloud computing has long been heralded as an ideal solution for small businesses.
Cloud computing is rescuing the contact center, report says
For many call center managers, the endless cycle of building state-of-the-art technological systems, using them until they can no longer support operations and replacing them with entirely new solutions is the natural way of getting things done.
Cloud computing changing business communications
For the most part, discussions about the cloud focus on its ability to reduce operational costs, improve disaster recovery processes and make IT more flexible and scalable in nature.
Why I Started the People Team
This year M5 Networks is launching an initiative to extend the competitive advantage we gain from M5’s unique culture. We’ve dedicated a team, reporting to the CEO, to further deepen our commitment to our core values. The M5 People team is a group dedicated … Continued
A clear foundation key for UC deployment
While experts are frequently sharing a mixed view of what the next year holds for unified communications deployment, it is clear that the technology’s success is dependent on the ability to develop a foundational communications strategy that enables robust UC setups.
Unified communications changing CRM processes
Telephony systems are essential in dictating how call center representatives handle customer relationship management and other interactions.
M5 Networks Introduces People team
M5 Networks (www.shoretelsky.com), the market leader in cloud communications for business, today announced the creation of the M5 People Team, a group dedicated to creating a winning workplace for M5’s valued staff of over 200. Focused on employee engagement, the M5 People Team, led by Chief Learning Officer Heather Bennett, will use fun and creative ways to foster a work culture that supports its staff to help them meet their personal and professional goals.