General market conditions are driving many businesses to change the way they approach communications infrastructure and business phone systems.
Monthly Archives: January 2012
Telephony systems are essential in dictating how call center representatives handle customer relationship management and other interactions.
Cloud computing is a relatively new technology that changes enterprise IT so dramatically that it is difficult to easily capture its impact on operations.
Turning to the cloud for unified communications, PBX solutions or hosted VoIP can give organizations access to sophisticated communications infrastructure.
Business phone solutions are moving to the cloud so quickly that many experts wonder if the traditional, premise-based PBX system will last for much longer.
When it comes to deploying emerging technologies, many businesses tend to get distracted by advanced capabilities and flashy new features.
A growing number of 911 call centers are investing in voice over IP technologies in an effort to improve disaster recovery while reducing operating costs and enabling better services for the public, Government Technology reported.
For most businesses that had used unified communications prior to 2011, whether in the cloud or not, the focus has been on VoIP, instant messaging and presence solutions.