Sponsor and exhibitor of this UMB Everything Channel Event New York (March 1, 2012) — M5 Networks (www.shoretelsky.com), the market leader in cloud communications for business, today announced that it will be a sponsor and an exhibitor at XChange Solution … Continued
Monthly Archives: February 2012
KPMG, an audit, tax and advisor services company in the United States, recently released a survey that found that cloud solutions, such as hosted PBX, are growing as a cost savings option for government executives around the globe.
While only a small percentage of businesses have deployed unified communications solutions, the service is growing in popularity.
On Thursday, March 1st at 1:00 PM EST, I’ll join Scot Lake, Senior Learning Analyst for Brandon Hall Group, as he discusses key practices for improving sales by integrating your Learning Management System with your CRM.
While many businesses explore managed VoIP solutions for cost savings and quality benefits, call recording options may provide just as many improvements.
A new survey from market researchers at Ovum reveals that most companies use customer satisfaction to assess the success of their contact centers.
Earlier this month, ShoreTel announced its intention to acquire M5 Networks. The highlights of the deal include an M5 valuation of $160M (estimated to be about four times revenue), of which about half will be paid in cash. ShoreTel intends to operate M5 as a subsidiary, with key M5 management remaining. This was, in my opinion, a fairly significant announcement for ten reasons.
You know that you are doing something right as a company when your customers get a tattoo of your logo. Just ask Harley Davidson. Their logo makes the list of the top 50 most popular tattoo designs.
One things many companies struggle with when implementing unified communications solutions is multivendor integration.
A survey by Jabra and Frost & Sullivan found that the majority of consumers feel that being able to understand a call center representative, as well as a feeling of personal connection, are extremely important for customer satisfaction.