With the biggest lottery jackpot in U.S. history on the line, lottery agents in New York sold about 1.3 million Mega Millions tickets per hour Thursday. Our Rochester team is not about to be left out of the $540 million Mega Millions jackpot.
BenchmarkPortal recently ran the first ever survey of the effect advancing contact center technology has on company profits.
Many professionals worldwide are demanding more opportunities to work remotely.
User interfaces for unified communications applications are getting something of a facelift this week at Enterprise Connect. At least three major players in the market are announcing upgrades to existing UIs (I’m sorry, but I still can’t quite bring myself … Continued
Now that ShoreTel has closed its $146 million acquisition of hosted communications specialist M5 Networks, it has begun recruiting solution providers to pilot sales of M5′s hosted services through the broader ShoreTel channel.
Most phone solutions come with what I call standard yet very important functionality, two of the more popular ones are: Find me/follow me and Voicemail to email. I wanted to share some other features that are not always top of mind but can be very useful for the Inside Sales departments.
Executives invest in CRM because the idea of having information about every interaction with a prospect or customer is absolutely compelling. Complete and up to date information about sales and support activities is critical to making good business decisions and driving the company through the front windshield, not the rear view mirror. Sadly, many CRM implementations fail to live up to their initial promise for one simple reason, people don’t use it dependably.
Not only are businesses adopting unified communications solutions, but more and more consumers are using these same tools as well.
I wanted to take a minute to welcome our newest partner to our Master Agent Program, MicroCorp. This partnership brings together the nation’s largest and oldest cloud-based business phone system provider and the nation’s leading telecommunications master agency.
As unified communications solutions become more popular, one of the biggest decisions that a business must face is whether to deploy a UC system in on-site or as a cloud-based model.