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Monthly Archives: March 2012

M5 Rochester, Pooling For $540 Mega Million Jackpot

By Amber Newman on Mar 30, 2012 in Voice

With the biggest lottery jackpot in U.S. history on the line, lottery agents in New York sold about 1.3 million Mega Millions tickets per hour Thursday. Our Rochester team is not about to be left out of the $540 million Mega Millions jackpot.

More Key Tools for Inside Sales

By Adam Klein on Mar 29, 2012 in Voice

Most phone solutions come with what I call standard yet very important functionality, two of the more popular ones are: Find me/follow me and Voicemail to email. I wanted to share some other features that are not always top of mind but can be very useful for the Inside Sales departments.

Business Phones and CRM Adoption: The Link

By Brent Barbara on Mar 28, 2012 in Voice

Executives invest in CRM because the idea of having information about every interaction with a prospect or customer is absolutely compelling. Complete and up to date information about sales and support activities is critical to making good business decisions and driving the company through the front windshield, not the rear view mirror. Sadly, many CRM implementations fail to live up to their initial promise for one simple reason, people don’t use it dependably.

M5 Welcomes Newest Partner – MicroCorp

By Bob Maute on Mar 27, 2012 in Voice

I wanted to take a minute to welcome our newest partner to our Master Agent Program, MicroCorp. This partnership brings together the nation’s largest and oldest cloud-based business phone system provider and the nation’s leading telecommunications master agency.

What a Day for M5

By Amber Newman on Mar 26, 2012 in Voice

Today has been a really big day for M5.  I thought I’d take a minute to share our news. ShoreTel This morning we announced that the acquisition of M5 by ShoreTel is complete.  We are now officially part of the … Continued

Introducing M5 Communicator, Easy Collaboration for M5 Customers

By Ricky Wong on Mar 26, 2012 in Voice

There are more ways to stay in touch with our colleagues and co-workers than ever before, but the sheer number of tools for communication can make collaboration more difficult, not less. That’s why we’ve introduced the M5 Communicator. This new unified communications tool is designed to help our customers get business done faster.

M5ers Learn to Curl

By Kyle Dawson on Mar 23, 2012 in Voice

On March 18th, M5ers from the Rochester office were exposed to one of the winter Olympics most interesting sports: curling. All-in-all it was a great team building and learning experience for all of those involved. Whenever we try something new, we learn that we can accomplish the unexpected. At M5, employee engagement isn’t just a catchphrase, it’s the way we do business.

Join M5 and ShoreTel at Enterprise Connect 2012

By Amber Newman on Mar 22, 2012 in Voice

Every year, Enterprise Connect brings together IT industry executives, analysts, experts and vendors to cover the major technology trends shaping communications and collaboration. Included among this year’s key themes: Cloud-based Communications Services and Systems Mobility Social Apps and Networks Strategies … Continued

Schools, government offices can benefit from VoIP as much as businesses

By admin on Mar 22, 2012 in Voice

Businesses of all sizes have been deploying VoIP service over the past few years with great success.

A sure thing in Las Vegas, the SIA Executive Forum

By Brent Barbara on Mar 21, 2012 in Voice

I wanted to take a minute to thank our partners, customers and the organizers for making this year’s SIA Executive Forum another successful event.

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The reliability and quality of the ShoreTel Sky phones and the immediate support we receive from ShoreTel Sky has been superior. I expected it would run smoothly, but it has gone above and beyond.

John Bellos, Dir. of Technical Support Sneakers Software

Based on negative experience with other tech companies in the past, I was surprised how hard our ShoreTel account manager worked for me.

April Picon, Operations Manager Cable Scope

Prior to ShoreTel Sky, we assumed that we couldn’t use a customer service representative for two jobs without sacrificing phone coverage. Once we saw the data, we realized that it was in fact, possible.

Calvin Sullivan, Chief Operations CM&F Group

I’ve been in the technology field more than 25 years and managed many large scale implementations. The implementation of ShoreTel Sky phones has been one of the best launches of a major system that I have experienced.

Frank Lavin, Senior Technical Advisor, Information Systems Synergis Technologies, Inc.
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