We’re kicking off the week with an interview with Amanda Hughes, an Account Executive in our New York City office. She and her band mates from f-Franko are just polishing up their act for Thursday’s Battle of the Bands. Join us to see how M5 does corporate learning.
Monthly Archives: April 2012
I’ve had a great time this week chatting with M5ers who have participated on our M5 Rock and Jiu-jitus programs. We’re all getting very excited for our May 3 customer appreciation event and birthday party. Today I spoke with Tim Fuller an Account advocate in our Rochester office about his experiences with the Jiu-jitsu program. He helped me understand how the program helped him, not only with learning, but also with overall wellness.
As you might imagine, not all of the original members of M5’s Jiu-jitsu program are still participating. As part of my series of interviews leading up to our customer appreciation and corporate learning event on May 3 in New York City, I wanted to chat with people who finished the program as well as some who didn’t. Our Divisional Vice President of Operations, Ben Irvine, shared what he learned from the program as well as why he decided to drop out.
Gamification is the idea of using a gaming paradigm to encourage people to exhibit certain behaviors outside the context of an actual game. Its use can get people to engage in chores or tasks that might be considered boring or distasteful such as completing surveys, proof reading documents or filling out forms.
Last week, we came across a terrific article in Unified Communications Strategies written by Kevin Kieller of enableUC. Kieller argues that many UC vendors offer an array of features or “items,” but what the customer really thinks they are buying are outcomes.
The countdown has started and everyone is ready to rock at our customer appreciation event and birthday party on May 3 in New York City. As part of our series of interviews with participants in our M5 Rock Battle of the Bands program, I had a chance to chat with Pilar Candia, a member of our quality assurance team in Rochester. She plays the drums for the band “Second Best Charisma.”
We are in full preparation mode for our customer appreciation event on Thursday, May 3 at Terminal 5 in New York City. The bands are putting the final touches on their performances and getting ready to rock. Today’s blog is a continuation of our series of interviews with band members and Jiu-jitsu participants.
We would like to welcome our newest Alliance partner, Datamart, Inc. As a ShoreTel Cloud Division channel partner, Datamart will now offer customers cloud-based voice, unified communications, and contact center solutions, in addition to on-premise systems.
Angela Wood, a member of our customer support team in Rochester, shares what she learned and her enthusiasm for the M5 Jiu-jitsu program.
Cargo Airport Services, based out of JFK International Airport, provides ramp, cargo handling and facilities management services to over sixty carriers throughout the United States and Canada. We sat down with CAS’s IT Manager, Vida Shaver, to chat about how the M5 phone system has impacted their business during a time of rapid growth.