The Net Promoter Score, or NPS, is a straightforward metric that holds companies and their staff accountable for how they handle customers. NPS is based on the core idea that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — “How likely is it that you would recommend [Company X] to a friend or colleague?”
Monthly Archives: May 2012
CIO reported that its parent company, IDG Enterprise, recently conducted a survey of more than 1,100 IT leaders and found that the proliferation of mobile devices is driving their unified communications spending.
Small businesses in the past have been relegated to serving local markets, but the rapid growth of new technologies has allowed these companies to expand their reach across multiple continents.
Businesses have to deal with several IT trends, including bring-your-own-device, social networking and mobile communications technology, to stay ahead of the game.
Recently, Russell Sarder, author, and CEO of NetCom Learning sat down with our Dan Hoffman to discuss the importance of learning. Hear Dan explain how learning is becoming.
The demand for unified communications and other technologies is driving the global enterprise videoconferencing and telepresence market, according to a recent study by market research firm IDC.
Many information technology experts agree that cloud computing is one of the most effective solutions for small businesses.
ShoreTel, a provider of simple cloud-based and premise business phone systems and communications solutions with fully integrated Unified Communications, has added CNP Technologies as a key alliance partner. With this agreement, CNP will provide mobile Unified Communications via cloud-based voice and contact center solutions.
The information technology industry has continued to undergo many changes, and experts have suggested that unified communications will be one of the most significant solutions moving forward.
Most businesses have a disaster recovery plan for their data systems, but many don’t have one for their phones. Redundancy with on premise systems is complicated and expensive, so a lot of companies just don’t do it and learn to regret it after disaster strikes.