ShoreTel Sky » We make business phone systems & hosted VoIP apps with an experience that our users love.

Measuring the productivity benefits of VoIP PBX made easier

By admin on May 8, 2012 in Hosted Communications

While the cost benefits of VoIP service can be quantified by curious parties, the productivity gains that are often cited as the solution’s primary benefit are not so much.

New study supports cloud benefits for contact center

By admin on May 4, 2012 in Hosted Communications

ContactBabel, an independent contact center analyst firm, recently released a study showing that virtual and cloud-based centers have shorter queue times and fewer problems associated with call spikes than non-cloud centers.

Integration key for unified communications

By admin on May 4, 2012 in Hosted Communications

The flexible nature of unified communications provides important benefits for companies deploying a UC solution.

VoIP service saves money, but is also more secure

By admin on May 1, 2012 in Hosted Communications

Online phone service is growing in popularity for businesses for many reasons.

Client Testimonials

Rather than having to remember home office numbers, employees at the main office can simply dial 4-digit extensions. It has truly virtualized our offices, improving inter-office communications.
Frank Lavin, Senior Technical Advisor, Information Systems Synergis Technologies, Inc.

ShoreTel Sky allows us to be mobile without missing communication, to save costs in terms of long distance calls and hours spent reconciling billing, and ultimately to be more productive.
Lesley Edinboro, Managing Director of Information Technology Amnesty International USA

We have a large number of employees who travel from site to site. They enjoy the fact that they can take their phone numbers with them so they don’t have to rely on cell coverage or forward calls to a different number. Users simply log into a phone at any of our sites and it’s automatically programmed to them.
Tony Hakes, Help Desk Supervisor Sotera Defense Solutions

Our old phone system literally caught on fire. We called ShoreTel Sky and within a couple of days they were able to get us up and running.
Eric Ottaway, General Manager Brooklyn Brewery

Monthly Archives: May 2012

Measuring the productivity benefits of VoIP PBX made easier

New study supports cloud benefits for contact center

Integration key for unified communications

VoIP service saves money, but is also more secure

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