The Net Promoter Score, or NPS, is a straightforward metric that holds companies and their staff accountable for how they handle customers. NPS is based on the core idea that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — “How likely is it that you would recommend [Company X] to a friend or colleague?”
Monthly Archives: May 2012
Recently, Russell Sarder, author, and CEO of NetCom Learning sat down with our Dan Hoffman to discuss the importance of learning. Hear Dan explain how learning is becoming.
Most businesses have a disaster recovery plan for their data systems, but many don’t have one for their phones. Redundancy with on premise systems is complicated and expensive, so a lot of companies just don’t do it and learn to regret it after disaster strikes.
When businesses make IT purchases, one mistake can significantly harm their bottom lines. This is especially true for a business phone system. Compare Business Products recently released a whitepaper offering advice for organizations considering purchasing new phone systems from vendors.
New Jersey SHARES chose M5 Networks because for our expertise, package offering and willingness to work with a nonprofit organization. We worked with the NJ SHARES to design a system that would capture all that they needed in a phone system.
We are very happy to welcome CNP Technologies to our Alliance partner program. CNP will now offer our cloud-based voice, unified communications, and contact center solutions, in addition to on-premise systems.
How much time do knowledge workers spend every day trying to connect with people and dealing with unwanted communications? Find out with our new unified communications infographic.
Recently, Russell Sarder, author, and CEO of NetCom Learning sat down with our Dan Hoffman to discuss the importance of hiring top talent and the necessary process to achieve success.
We would like to IPC Technologies to our alliance partner program. IPC specializes in IP unified communications, IP video conferencing, and virtualization.
The acronym UCaaS stands for Unified Communications as a Service. UCaaS typically includes a suite of unified communications features such as; find me/follow me, voice mail to email transcription, softphones, electronic faxing, presence, instant messaging, video chat, screen sharing, file sharing and others.