Cloud computing, unified communications help companies collaborate
Businesses are constantly looking for innovative ways to improve employee collaboration and cloud computing is considered one of the most effective solutions available.
Monthly Archives: July 2012
Social media expected to impact future contact centers
The modern contact center is expected to undergo several changes in the near future as more companies adopt social media as part of their operations.
‘Nexus of Forces’ considered IT’s next evolution
Cloud computing, mobility and social technologies are changing the way companies operate and the three platforms are all considered to be intertwined in some capacity.
Survey: Board directors believe in IT
Whether an organization is considering adopting cloud computing, unified communications or some type of enterprise applications like ERP or CRM, information technology remains a staple for many companies.
The cloud makes businesses available at all times
Businesses using cloud computing no longer have to collaborate solely inside the office because workers can communicate anywhere through the internet on multiple devices, opening new possibilities for conferencing projects.
Employees prefer mobile devices over desk phones
Cloud computing and mobility are helping employees use a number of devices from virtually anywhere with an internet connection.
Small businesses should consider VoIP phone systems
Industry experts have encouraged small businesses to adopt a VoIP phone system to upgrade their communications without breaking the bank.
ShoreTel’s Cloud Division Awarded INTERNET TELEPHONY’s 2012 TMC Labs Innovation Award
TMC, a global, integrated media company, named M5 Intelligence as a 2012 TMC Labs Innovation Award winner presented by its publication, INTERNET TELEPHONY. M5 Intelligence is a collection of powerful metrics, dashboards and call analytics that provides visibility into the health of the business.
Abacus Services Integrates Phones with JobDiva for a Better Candidate Experience
When M5 was invited to conduct a demonstration for Abacus, it was apparent that the services it could offer would justify abandoning the current phone system. The integration capability, mobile workforce options, reporting features and training enablement were features Abacus couldn’t pass up. “We realized we could have the best of both worlds in terms of quality and functionality,” says Franklin. “The integration of M5 technology and JobDiva makes us a powerhouse when it comes to recruiting.”
Unified communications holds mobility together
Whether a company wants to improve employee collaboration, lower operating costs or simply upgrade its operations, unified communications offers many advantages.