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Social media expected to impact future contact centers

By admin on Jul 31, 2012 in Hosted Communications

The modern contact center is expected to undergo several changes in the near future as more companies adopt social media as part of their operations.

New survey shows several contact center trends taking shape

By admin on Jul 24, 2012 in Hosted Communications

The modern contact center has undergone many changes in recent years, and looking ahead, organizations are expecting several trends to reshape it even more.

Client Testimonials

Rather than having to remember home office numbers, employees at the main office can simply dial 4-digit extensions. It has truly virtualized our offices, improving inter-office communications.
Frank Lavin, Senior Technical Advisor, Information Systems Synergis Technologies, Inc.

The ShoreTel Sky phones and service are so reliable, I don’t even think about them. It has freed up my time to focus on my network and employees.
Tim Patnode, IT Director Stark Automotive

We were on a tight budget and timeframe, ShoreTel Sky was able to give us everything we needed so we can provide excellent customer service.
Kim Warrick, Client Services Manager New Jersey SHARES

ShoreTel has helped keep our NYC Office up and running during the darkest days we have experienced.
William Silliman, VP of IT & Development National Holdings Corp

Monthly Archives: July 2012

Social media expected to impact future contact centers

New survey shows several contact center trends taking shape

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