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Social media expected to impact future contact centers

By admin on Jul 31, 2012 in Hosted Communications

The modern contact center is expected to undergo several changes in the near future as more companies adopt social media as part of their operations.

New survey shows several contact center trends taking shape

By admin on Jul 24, 2012 in Hosted Communications

The modern contact center has undergone many changes in recent years, and looking ahead, organizations are expecting several trends to reshape it even more.

Client Testimonials

With ShoreTel Sky, we can grow indefinitely without our customers getting a busy signal. Plus, I don’t have to endure managing a phone carrier anymore.
Heather Reck, Telco Manager EmployBridge

Going to ShoreTel Sky was an enormous step forward for us. It’s a modern, complex system in that it’s infinitely customizable so we appreciate that ShoreTel Sky has knowledgeable people who take the time to understand us and how we need things to work. We couldn’t have grown this fast without their support.
John Rote, Vice President of Customer Experience Bonobos

ShoreTel Sky has unified our organization.
Lesley Edinboro, Managing Director of Information Technology Amnesty International USA

I am amazed at how something as basic as a phone system has so dramatically transformed our business.
Dom Pernai, President Cornerstone Solutions

Monthly Archives: July 2012

Social media expected to impact future contact centers

New survey shows several contact center trends taking shape

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