Monthly Archives: October 2012

We hope everyone made it through the storm safely. As the process of recovery begins, we’d like to provide a few helpful tips that our clients start to restore more normal operations.

As a result of massive flooding and power loss caused by hurricane Sandy, ShoreTel Sky began to lose some services in two of our data centers at about 10:45 pm. Multiple carriers and our data center providers are reporting issues. We will update this page as information becomes available and continue to update as additional details emerge.

A massive storm that could combine hurricane Sandy with a winter storm front is headed toward the Northeast. The National Weather Service has nicknamed the storm “Frankenstorm” and is warning of potential widespread power outages and damages of over a billion dollars. For clients who are also concerned about continued business operations for the duration of the storm we have a few simple tips that will help ensure you remain available to customers, colleagues and prospects even if you can’t get into the office.

The ShoreTel Sky team earned over $1,000 in donations to become “Champions” to stop diabetes.

If your business is like most, you’ve spent a significant amount of effort, time and money on defining your brand and building tools like websites, brochures and advertisements to market your business. But there is one key element of brand that can impact how your company is perceived that is often simply ignored and that’s your phone system recordings.

Senate Bill 1161 recently passed the California Senate and only needs Governor Jerry Brown’s signature to become state law. The bill seeks to preempt the California Public Utilities Commission (CPUC) and other state entities from regulating Voice over Internet Protocol (VoIP)-enabled voice and data transmissions unless expressly authorized by federal law and state statute.

On Thursday, October 18, members of the ShoreTel Sky team will join 1,000 inMotion supporters and their friends who will come together  to climb the stairs of 1411 Broadway—a 42-story skyscraper in the heart of the Fashion District and Times Square.  Whether they make it one flight or all 756 steps to the top, their participation will raise vital financial support and awareness for inMotion.

ShoreTel commissioned the Aberdeen Group, Inc. to perform an independent NPS survey of ShoreTel Sky phone service customers. The results were great – ShoreTel Sky currently has an NPS of 49 – one point below a world-class result of 50 NPS.