I’ve learned a lot of tough lessons in business over the years, but one stands out as the cornerstone of success. Through good times and bad, at the end of the day, if you don’t have happy customers, you don’t … Continued
I hate leaving voicemail messages. Few things make me feel less in control than leaving an important message on someone’s voicemail. I have no idea if or when my message will be listened to and even less of a clue … Continued
Advanced Technology Should Be Simple To Use My brother and I have a long-running joke between us that anytime either of us runs into a technical problem where a computer, smartphone or some other device is not responding, or not … Continued
We have good news for New England businesses. If you’re in the market, or even contemplating a move to a new phone system, there’s a Unified Communications company located in the Boston area that wants to help you. For over … Continued
Companies like Telecom for Charity make giving back easy Lucy Bernholz of Philanthropy 2173 came up with the the term “embedded philanthropy” to name the idea of making a charitable donation as “part of any other financial transaction, such as … Continued
I Already Told You My Name! By the time you’ve called a company’s customer service department, you’re likely already in a bad mood. Something has gone wrong and you need it fixed…now. I recently had to call my residential cable … Continued
Earth Day Salute to Rochester Greenovation On this Earth Day, we wanted to share our chat with Jay Rowe, Executive Director & Founder of Rochester Greenovation, a not-for-profit organization dedicated to reducing landfill waste by providing and promoting alternatives for … Continued
From the moment that I joined ShoreTel’s Cloud Division (then M5 Networks) it was clear that we were outgrowing our New York City office space in Chelsea. Our space on the 9th floor was completely full so we were using … Continued
Cystic fibrosis is an inherited chronic disease that affects the lungs and digestive system of about 30,000 children and adults in the United States (70,000 worldwide). A defective gene and its protein product cause the body to produce unusually thick, … Continued
In case you’ve taken a break from the Internet for the last few months, the “Harlem Shake” is the latest combination of dance craze and viral video. We can’t let Harlem have all the fun, so here’s our version, straight from Broadway.