Who are we?
ShoreTel Sky was developed in 2000 and is a pioneer in hosted VoIP phone systems. We are a national company providing more than 2,500 companies with an enterprise-class phone system. Our mission is to provide phone systems and applications with an experience that businesses love.
We are redefining what a business phone system can do by offering a wide range of solutions for all types of businesses. Our cloud-based solutions allow businesses to work the way they want to, while connecting them to their customers and integrating their business-critical applications.
We replace both the phone system and the telco provider, giving our clients one invoice, one button access to customer support and one vendor who is completely accountable for their experience.
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system,UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.
The ShoreTel Sky Advantage
ShoreTel Sky’s advantage comes from a combination of our own business VoIP software and a workforce of experts focused on deploying its features. The result is a well-managed system, making it easy for our clients to harness powerful unified communications features and achieve real business impact.
Our clients choose us largely because of our record of reliability and honesty. We publish our performance publicly, and in real-time, to signal our commitment to set the highest standards for both.
We actively measure our clients’ satisfaction using the Net Promoter Score (NPS) system. We ask customers one important question: “On a scale of 1 to 10, how likely are you to refer ShoreTel Sky to a friend or colleague?” The average U.S. company has an NPS of about 15. This varies by industry, with some, such as the makers of consumer packaged goods faring pretty well with an average of 24, while others, like telecom/cable have an average score of -4. ShoreTel is proud to share our score.
We believe that our corporate culture is as important as our products and services. Here are some keys to our philosophy:
- Employee engagement is key in reaching our business objectives.
- A culture of learning, fun, and fulfillment will best support our current business plan.
- Measuring employee engagement is an important as measuring customer satisfaction because the two are inextricably linked.
- We will always be exploring ways to create a better work place that people love more and more.