Who Are We?
A World Leader in Unifying Phone System Communications
ShoreTel Sky is a service of ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of IP PBX, unified communications and business phone system solutions.
Founded in 1996, ShoreTel believes that technology should enhance communications, making them transparent and natural. ShoreTel’s innovative approach to UC system delivery platforms includes both on-premises and hosted phone systems, which offer customers end-to-end solutions including business phones, application integration, collaboration tools, mobility, and contact center applications. With over 34,000 business customers serving over 3,000,000 users worldwide, ShoreTel is committed to making integrated business communications “brilliantly simple” for administrators and end users alike. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide.
ShoreTel Sky makes it brilliantly simple
We are redefining what a business phone system can do by offering a wide range of solutions for all types of businesses. Our cloud-based solutions allow businesses to work the way they want to, while connecting them to their customers and integrating their business-critical applications.
The ShoreTel Sky Advantage
ShoreTel Sky’s advantage comes from a combination of our own business VoIP software and a workforce of experts focused on deploying its features. The result is a well-managed system, making it easy for our clients to harness powerful unified communications features and achieve real business impact.
Our clients choose us largely because of our record of reliability and honesty. We publish our performance publicly, and in real-time, to signal our commitment to set the highest standards for both.
We actively measure our clients’ satisfaction using the Net Promoter Score (NPS) system. We ask customers one important question: “On a scale of 1 to 10, how likely are you to refer ShoreTel Sky to a friend or colleague?” The average U.S. company has an NPS of about 15. This varies by industry, with some, such as the makers of consumer packaged goods faring pretty well with an average of 24, while others, like telecom/cable have an average score of -4. ShoreTel is proud to share our performance.
We believe that our corporate culture is as important as our products and services. Here are some keys to our philosophy:
- Employee engagement is key in reaching our business objectives.
- A culture of learning, fun, and fulfillment will best support our current business plan.
- Measuring employee engagement is an important as measuring customer satisfaction because the two are inextricably linked.
- We will always be exploring ways to create a better work place that people love more and more.
- Frequently Asked Questions
- Why ShoreTel Sky
- The ShoreTel Sky Experience
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