Usually, when a vendor acquires another company, it causes headaches for their channel partners, who don’t like having to learn something new. Such is apparently not the case with ShoreTel and its M5 acquisition.
In The News
The messages from ShoreTel CEO Peter Blackmore and M5 CEO Dan Hoffman were similar at ShoreTel’s Investor Day in San Francisco. Each wants to be the best in the business and see the combined entity as the gateway to the future.
M5 Networks new partnership with InsightSquared adds business intelligence for SMBs that combines data from M5’s cloud-based business phone system with data from front and back office systems. That ability allows SMBs to run their businesses “by the numbers.” In other words, say executives of both companies, the combined solution delivers a way to manage data from the phone system and other applications, such as InsightSquared’s applicant tracking system, in one interface.
M5 being in the picture now gives ShoreTel a play on both sides of the fence – premise-based or cloud – and could prove to be the best model as everyone struggles to figure out where cloud is taking things.
Understanding mobility and the cloud were the key objectives discussed at ShoreTel Investor Day on Wednesday afternoon. M5 Networks CEO Dan Hoffman explained why M5’s cloud-hosted solution moved over to ShoreTel.
This month, we asked our members the following: When interviewing a potential employee, what is your most effective interview question? Here are some highlights from the responses we received.
Earlier this month, ShoreTel announced its intention to acquire M5 Networks. The highlights of the deal include an M5 valuation of $160M (estimated to be about four times revenue), of which about half will be paid in cash. ShoreTel intends to operate M5 as a subsidiary, with key M5 management remaining. This was, in my opinion, a fairly significant announcement for ten reasons.
Remember Sylantro? GoBeam? There’s DNA from these long-gone companies at ShoreTel, but I think it had a lot to do with their recent move to acquire M5 Networks. First and foremost, kudos to ShoreTel for thinking big and thinking out of the box. I’m pretty sure they realized that organic growth and incremental moves won’t cut it to stay competitive. They need a to make a bigger move – and a bolder move.
UCStrategies’ Blair Pleasant moderates this Industry Buzz podcast. The topic is hosted unified communications, which has received recent attention afterShoreTel announced plans to acquire hosted provider M5 Networks.
M5 Networks delivers solutions that arm its customers with insight into their customer data and interactions. Not only does Live Answer Service Metric provide customers with various data on incoming calls and call treatment, but it also ranks such data and offers it in a format through which customers can compare their performance on these fronts with other businesses in their vertical.
Theoretically, team-building activities help employees work more effectively in teams, which should lead to better performance. Heather Bennett, vice president of Marketing for M5 Networks, a VoIP provider of business phone systems and applications, reports that her company made “tremendous gains in customer satisfaction (as measured by our Net Promoter Score)” and grew sales without expanding the sales force.
The desk phone fell to the fifth position among corporate communication devices in 2012 previews, behind the smartphone, laptop, computer and tablet, and down from the third spot in 2011, a survey by Infonetics Research Inc. found. However, the president of Colorado’s Fountainhead Networks Inc., Stephen Crockett, said in an e-mail that “desk phones won’t be going away any time soon.”
ShoreTel Inc. (SHOR) agreed to acquire cloud-computing company M5 Networks for up to $162.4 million in cash and stock, adding to the online telephone provider’s software portfolio.
ShoreTel makes voice-over-Internet-protocol products, which use computer networks to make telephone services more flexible and less expensive. M5′s technology provides its communication services through the cloud, a term used to describe networks that can host customers’ software and data off-site.
M5 is a telecom company based in New York City that offers Internet phone services. But it offers something else for its employees: At the Rochester, N.Y., office of M5, workers are gearing up for a companywide battle of the bands against other branches.
Live Answer Service Metric is a KPI (Key Performance indicator), allowing M5 customers to measure how often their staff are picking up their phones as opposed to letting calls going to voicemail. This metric was once only available to advanced contact centers is now available to the entire enterprise.