Cloud computing changes everything it touches
The cloud continues to gain momentum and transform everything in the IT landscape that it touches.
Amber Newman
Sr. Manager Marketing Communications at ShoreTel
Amber is a uniquely qualified marketing and communications professional with nineteen years’ experience in business-to-business software and services. She's spent her career executing programs that communicate brand value and drive thought leadership.
Amber believes that words are important and when she's not working to generate useful, thought provoking content for ShoreTel's Cloud Division, you'll likely find her with a book in her hands and her toes in the pool. (Ok, probably not an actual book. Do they still make those?)
ShoreTel’s Heather Bennett talks about Learning on SarderTV
SarderTV is a learning channel that contains a series of educational interview videos from top leaders in various industries. It also includes motivational videos encouraging people to succeed in their personal and professional lives. Russell Sarder, CEO of Sarder TV, … Continued
Blue Horizon Tek Solutions
Embracing Technology without Losing Sight of the Importance of Human Interactions In a world that’s increasingly connected yet feeling disconnected, it can be a challenge to make professional interactions feel personal. In the staffing industry particularly, filling positions with the … Continued
ShoreTel Enables Staffing Firms to Gain Competitive Advantage
SUNNYVALE, Calif., May 21, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications systems, including business phone service, virtual office and enterprise mobility solutions, continues to see adoption of its ShoreTel Sky® hosted UC solution for the staffing industry. Staffing … Continued
Austin Urology Institute
While fewer physicians are taking the leap into starting their own businesses, we see that patients prefer the sort of comforting environment and personal touch that we are able to provide at Austin Urology Institute. Like all modern businesses, our success comes from a combination of the best use of technology and the idea that customer service is the heart of what we do.
Leave a voicemail or send a text? Best practices for leaving an excellent message.
With so many ways to contact people these days, you may debate whether you should use a traditional voicemail or send a quick text. Here are some Do’s and Don’ts.
How to answer a support call and keep your customers happy
Customer service may be one of the most challenging jobs out there. Customer service representatives deal with all types of customers, but a large portion are likely unhappy enough to warrant a call. The manner in which the call is handled is key to retaining the customer and the company’s reputation.
Mobility is changing how businesses communicate
As the demand to support a remote workforce grows in the enterprise, the way in which employees communicate with colleagues and customers is changing.
Ensure enterprise cloud use is properly managed
While the cloud can introduce significant benefits to the enterprise, its unmanaged growth can also bring about new governance complications.
New ShoreTel Dock Transforms iPad and iPhone Into Desk Phone
First and only enterprise-grade docking station enables employees to ‘undesk’ their desk phone SUNNYVALE, Calif., May 6, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, … Continued