As Sr. Director of Strategy and Innovation, Brent is responsible for growing revenue around business impacting services and solutions. An expert on implementing voice technology across many verticals, Brent focuses on integrating the ShoreTel Sky phone system into clients' core applications through the ShoreTel Sky application integration. Brent is the architect of ShoreTel Sky's advanced business intelligence suite, providing never-before-available real time metrics and dashboards for sales, service and marketing teams.
Most executives say they believe that selling is a team sport, but many don’t provide the revenue-generating weapons required for the modern sales team to be collaborative, efficient and successful. Long gone are the days you could walk over to … Continued
I hate leaving voicemail messages. Few things make me feel less in control than leaving an important message on someone’s voicemail. I have no idea if or when my message will be listened to and even less of a clue … Continued
Today is an exciting day for all of us on the ShoreTel Sky team. Not only is it the first day of salesforce.com’s annual user conference, Dreamforce, it is also the first day that we will be demonstrating our latest computer telephony integration for Salesforce, ShoreTel Sky AppFuse. ShoreTel Sky AppFuse represents the next generation of computer telephony integration with CRM. By taking advantage of the Salesforce cloud-to-cloud adaptor. It product supports an unprecedented level of integration between the ShoreTel Sky cloud-basedphonesystem, ShoreTel Sky Contact Center and Salesforce.
Executives invest in CRM because the idea of having information about every interaction with a prospect or customer is absolutely compelling. Complete and up to date information about sales and support activities is critical to making good business decisions and driving the company through the front windshield, not the rear view mirror. Sadly, many CRM implementations fail to live up to their initial promise for one simple reason, people don’t use it dependably.
I wanted to take a minute to thank our partners, customers and the organizers for making this year’s SIA Executive Forum another successful event.
We are taking the opportunity of the 2012 Staffing Industry Executive Forum in Las Vegas, NV to announce our partnership with InsightSquared, leading provider of reporting and analytics for staffing and recruiting firms.
M5 Networks would like to invite you to connect with us at the SIA Executive Forum in Las Vegas. We are an event sponsor and would love for you to visit us at our booth on Tech Day, March 16.
Communicating with mobile devices is not just a trend; it is a fundamental shift in the way people connect. That’s why M5 has partnered with Bluewolf to help organizations integrate SMS for Business into the Salesforce.com managed support process.
I don’t think I’ll get much of an argument when I say that Microsoft Outlook is the world’s most popular email management application and that Salesforce.com is the most popular CRM. If you are like me, you use both. A … Continued
We all know you only get one chance to make a good first impression. But did you ever think about what kind of digital first impression you make when you give someone your phone number or email address? It was … Continued
