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Home » Dan Hoffman

Dan Hoffman

Charting a New Course

By Dan Hoffman on Jan 31, 2013 in Blog, Voice

Dan Hoffman Assumes New Leadership Role with ShoreTel – Keith Nealon Becomes President and General Manager of the Cloud Division

Hurricane Sandy Related Updates

By Dan Hoffman on Oct 30, 2012 in Blog, Voice

As a result of massive flooding and power loss caused by hurricane Sandy, ShoreTel Sky began to lose some services in two of our data centers at about 10:45 pm. Multiple carriers and our data center providers are reporting issues. We will update this page as information becomes available and continue to update as additional details emerge.

Information About Yesterday’s Service Issues

By Dan Hoffman on Sep 21, 2012 in Blog, Voice

We regret any inconveniences our customers and partners may have suffered as a result of the technical difficulties we encountered yesterday. Our focus now is on understanding what happened and how it can be avoided in the future. Transparency is very important to us and we intend to share the reason(s) for the problem and provide a chance to ask questions.

Only Fools and the Dead Don’t Change

By Dan Hoffman on Sep 5, 2012 in Blog, Voice

Yesterday is the last day we used the name “M5.”  For me, it is a bit bitter sweet.  I couldn’t be happier that we are part of the ShoreTel family and that we are fully embracing the brand.  But, together … Continued

Hitting it Out of the Park

By Dan Hoffman on Mar 20, 2012 in Voice

Last week, I had the great pleasure of joining Peter Blackmore and other ShoreTel executives for ShoreTel’s investor day at AT&T Park in San Francisco.  We had the opportunity to speak to investors and analysts about the future of ShoreTel, unified communications and, of course, the acquisition of M5 Networks.

Why I Sold The Company

By Dan Hoffman on Feb 1, 2012 in Voice

Today, we sold the company Every month, since 2003, when co-founder Jay Kaminsky suggested that the (then) twenty-five of us should get together and talk more, I’ve played opening music at our company meetings.  I try to pick songs that capture … Continued

Why I Started the People Team

By Dan Hoffman on Jan 26, 2012 in Voice

This year M5 Networks is launching an initiative to extend the competitive advantage we gain from M5’s unique culture. We’ve dedicated a team, reporting to the CEO, to further deepen our commitment to our core values. The M5 People team is a group dedicated … Continued

Smart phones vs. Dumb phones

By Dan Hoffman on Oct 24, 2011 in Voice

The first thing missing from office phones – they are stuck on desks. People move around. Nothing that doesn’t move with people can extend their intelligence.

Holes and Drills

By Dan Hoffman on Apr 11, 2011 in Voice

“Customers want holes, not drills”. Whurley reminded me of this old business saw while presenting to a group of Alan Patricof’s CEOs last summer.  He provided a great first-person example of an iPhone app for kids that his chaotic moon … Continued

Dan Hoffman Blog Header Quote

By Dan Hoffman on Mar 17, 2011 in Voice

Learning is paramount to an individual’s personal growth and ultimately to an organization’s success.

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ShoreTel Sky allows us to be mobile without missing communication, to save costs in terms of long distance calls and hours spent reconciling billing, and ultimately to be more productive.

Lesley Edinboro, Managing Director of Information Technology Amnesty International USA

The ShoreTel Sky system was the most robust, extensible, affordable and customizable solution we found.

Tony Hakes, Help Desk Supervisor Sotera Defense Solutions

Our goal is to provide excellent customer service. The ShoreTel Sky phone system assists in achieving that goal.

Kim Warrick, Client Services Manager New Jersey SHARES

The ShoreTel Sky phones and service are so reliable, I don’t even think about them. It has freed up my time to focus on my network and employees.

Tim Patnode, IT Director Stark Automotive
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