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Home » Monica Van Leer

Monica Van Leer

Focus on your business, leave the phones to the experts

By Monica Van Leer on Feb 16, 2012 in Voice

CTO of Protravel International, Lou Moran, shares his thoughts on how cloud-based solutions like M5 Networks allowed him to refocus on his core business. Recently, I was told that I was considered brave, bold and on the cutting edge for the … Continued

Do you need a fax machine?

By Monica Van Leer on Nov 15, 2011 in Voice

Today businesses no longer need to invest in an ancient piece of hardware to share information.

Harvard blogger argues in favor of live conversation vs. digital

By Monica Van Leer on Nov 8, 2011 in Voice

When you call a vendor or business, hearing a real person makes that call an experience, one that is memorable and valuable.

Zombies and your phone system

By Monica Van Leer on Oct 31, 2011 in Voice

In the case of a zombie attack, what do you do to protect your business? The answer: put your phones in the cloud.

The future of VoIP

By Monica Van Leer on Oct 24, 2011 in Voice

Recent research predicts that VoIP revenue is forecast to grow more than 50% by 2015. With such rapid growth, the success of a business will lie within the phone system.

Choosing a Phone System for the Staffing Industry

By Monica Van Leer on Oct 13, 2011 in Voice

Today, the key to success in staffing is flexibility. When choosing a phone system for your staffing firm, keep the following tips in mind.

10 Tips and Tricks to Improve Sales Call Quality

By Monica Van Leer on Oct 10, 2011 in Voice

Wouldn’t it be nice if the only metric that mattered in selling over the telephone was the number of calls? M5 offers 10 tips and tricks to improve the quality of sales calls.

Think Different: Heavy Hearts Remember a Visionary

By Monica Van Leer on Oct 6, 2011 in Voice

There is a sadness in the hearts of geeks and techies today. We lost a visionary last night, a man who some have called Gen Y’s RFK. He once said that technology does not change the world, and it’s true. But people do. With their actions, their words, their passions.

M5 Employee Spotlight: RIT Alum Greg Koch Talks About Working at M5

By Monica Van Leer on Sep 28, 2011 in Voice

M5 Networks will be attending the RIT Career Fair this year, September 28th through the 29th. We have had some fantastic alumni from RIT join our staff. In their own words, here is why they love to work at M5. This week, Greg Koch.

M5 Employee Spotlight: RIT Alum Luz Ramirez Talks About Working at M5

By Monica Van Leer on Sep 28, 2011 in Voice

M5 Networks will be attending the RIT Career Fair this year, September 28th through the 29th. We have had some fantastic alumni from RIT join our staff. In their own words, here is why they love to work at M5. This week, Luz Ramirez.

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ShoreTel Sky has improved our business processes…The customer service has been impressive because of ShoreTel’s expertise and responsiveness. This was the most painless technology transition I have experienced.

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ShoreTel Sky allows us to be mobile without missing communication, to save costs in terms of long distance calls and hours spent reconciling billing, and ultimately to be more productive.

Lesley Edinboro, Managing Director of Information Technology Amnesty International USA

With ShoreTel Sky, we can grow indefinitely without our customers getting a busy signal. Plus, I don’t have to endure managing a phone carrier anymore.

Heather Reck, Telco Manager EmployBridge

Our old phone system literally caught on fire. We called ShoreTel Sky and within a couple of days they were able to get us up and running.

Eric Ottaway, General Manager Brooklyn Brewery
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