ShoreTel expanded its ability to provide hosted and cloud-based unified communications (UC) solutions this week as it closed an acquisition of M5 Networks. At the same time, ShoreTel announced the release of M5 Communicator, a desktop application that offers a wide range of UC features for M5 users.
With the addition of M5’s hosted UC solutions to its portfolio, ShoreTel can offer both on-premise and hosted voice-over-IP (VoIP) and UC solutions. This will enable ShoreTel to attract new customers, open new channels, and increase revenue streams at a time when companies are increasingly considering cloud-based services.
“Purchasing an established provider of hosted communications and contact center services is a game-changing move that promises to differentiate ShoreTel significantly from its traditional competitors in the market for UC and contact center solutions,” said analyst Brian Riggs of Current Analysis.
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