Staffing and recruiting firms are looking for business tools and applications that will increase productivity and improve their bottom line. In addition, a large part of their workforce is made up of millennials who are looking for modern technology and a flexible work environment. ShoreTel’s cloud-based UC solution, ShoreTel Sky, helps give businesses ultimate flexibility, connectivity and seamless integration with the most popular applicant tracking systems (ATS), helping staffing firms meet the needs of both their workforce and customers. ShoreTel Sky helps improve business processes by giving managers access to valuable call metrics that help them track sales performance, service levels and staffing efficiency.

“Twenty years ago, many successful firms built their businesses with a phone, yellow pages and index cards, but today the industry is embracing new front office and applicant tracking systems that drive efficiency and productivity,” said Keith Nealon, president and general manager of ShoreTel’s cloud division. “In addition, staffing firms are only successful if they have the right talent working for them. In order to attract and retain top talent, firms need to offer the right technology to help recruiters and sales people be successful. With our mobility solutions, ATS integration and robust reporting, ShoreTel Sky is an important part of this tool set.”

And companies are taking note:

“The scalability of the ShoreTel Sky platform enables us to customize our phone system as our business changes.  With ShoreTel Sky, we can let the technology meet the business need.”

Heather Reck, telecommunications manager, EmployBridge

“We can use the ShoreTel Sky phone system from home by logging into the portal to conduct business as easily as if we were in the office.”

Eric Silverman, president and CEO, Blue Horizon Tek Solutions

“One thing that was important to us was partnering with a firm that understood our industry and that was committed to staffing. That meant they were looking at the way our recruiters do the work that comes across their desk, and that they were committed to integrating with the various other technology tools that our recruiters use. ShoreTel Sky has integrated with several of the applicant tracking systems that tend to be the most popular.”

Jamie Schwartz, president, Haley Stuart

ShoreTel Sky’s cloud-based UC solution has pre-packaged phone system integration for applicant tracking systems including Bullhorn, JobDiva, JobScience, MaxHire, PC Recruiter and Sendouts. Integration with business intelligence from InsightSquared is also available.  For more information visit: http://www.shoretelsky.com/customers/staffing/

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• #ShoreTel, #UC, #Mobility

About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.

# # #

ShoreTel, ShoreTel Sky and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

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SUNNYVALE, Calif., May 6, 2013 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms including business phone systems, applications and mobile UC solutions, today announced the ShoreTel Dock, the industry’s first business-grade docking station that transforms iPhones® and iPads® into desk phones when paired with ShoreTel Mobility, fusing the convenience of mobile devices with the power of a business communications system.

“When I first saw the ShoreTel docking station I was blown away by the thought of having my information management tool and my communications tool in one,” said Mark Lencioni, senior manager IS engineering at Brown and Caldwell. “This new way of working is the new paradigm for today’s effective information worker. I remember 15 years ago talking about the concept of employees being able to take their communications command center with them and have a true virtual office. With the ShoreTel Dock this is now possible.  We definitely see this technology as a game changer for our business.”

The ShoreTel Dock transforms Apple® handhelds that are running the ShoreTel Mobility app, into powerful business desk phones and enterprise collaboration tools. Employees can simply slide their ShoreTel Mobility enabled iPhone or iPad into the ShoreTel Dock and get instant access to the comfort, battery life and call quality of a business desk phone. The ShoreTel Dock only requires a single power adaptor and automatically keeps Apple handheld devices charged so employees have a full battery. When combined with ShoreTel Mobility and conferencing applications, users get a phenomenal UC experience, utilizing voice, instant messaging (IM), presence and conferencing on a device that they already know and love.

“ShoreTel is the only unified communications provider delivering an intuitive and easy-to-use solution that truly optimizes how end users communicate for work,” said Pejman Roshan, vice president of product management at ShoreTel. “We didn’t try to change or replace devices users already love, but instead enabled those same devices with enterprise UC to give end users a dynamic productivity tool that supports their own work rhythm. The ShoreTel Dock is the desk phone for the mobile generation.”

The ShoreTel Dock hardware and ShoreTel Mobility software work together, making life easier for the user. Users can place and answer calls by simply picking up the handset and dialing a number on the dial pad or on the device’s screen; the ShoreTel Dock automatically launches the ShoreTel Mobility application so the user doesn’t have to think to do so. The simple and clean design of the handset, dial pad, speaker phone and audio controls allow users to enjoy the familiar comfort of a desk phone when using their iPad or iPhone at their desks, making BYOD an even better experience.

“ShoreTel continues to focus on making solutions easy to use for customers. The new ShoreTel Dock incorporates several capabilities that will be well received by the user community,” said Rich Costello, senior research analyst at IDC.  “The ability to hold an iPad in both portrait and landscape mode supports popular viewing options. It also provides the comfort of a high-quality speaker phone enabled by the docking connection with continuous power for keeping devices fully charged. This addresses power and sound-quality barriers for making smartphones and tablets a preferred device for business communications use.”

As the popularity of enterprise BYOD programs continue to grow, ShoreTel’s mobile UC solution ensures that employees remain productive while working on their personal devices. Since ShoreTel Mobility works over both Wi-Fi and cellular, the ShoreTel Dock can be deployed anywhere ― users can be reached on their same extension whether they are working at their office or at home. Businesses can easily deploy the ShoreTel Dock to office and remote workers, giving them the tools they need to freely work at their own rhythm.

“The ShoreTel Dock will be a game-changer in our five-year strategy as we deploy the ShoreTel solution to our 8000+ client base,” said Dan Hunt, enterprise infrastructure manager at Pima County. “The ShoreTel Dock plays extremely well into our mobility solution as the iPad and iPhone (IOS devices) are the primary platform ITD will support. Because of this innovative and forward thinking design, these two high visibility projects can share a common platform allowing us to save money while providing a high level of customer satisfaction and user adoption.”

ShoreTel is demonstrating the ShoreTel Dock and its portfolio of enterprise unified communications solutions in booth 1723 at Interop 2013 in Las Vegas from May 7-9.

Pricing and Availability

The ShoreTel Dock is planned to be available later this summer for both premise-based and cloud platforms, with an expected list price of $349 USD.

Related Links & Conversation

• See ShoreTel Dock video overview.
• Subscribe to ShoreTel’s blog.
• Follow ShoreTel on Twitter and Facebook.
• Read ShoreTel Customer Success Stories.
• Bookmark this Unified Communications Glossary.
• #ShoreTel, #UC.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

Apple®, iPad® and iPhone® are trademarks of Apple Inc.

ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

The post New ShoreTel Dock Transforms iPad and iPhone Into Desk Phone appeared first on ShoreTel Sky.

ShoreTel Sky currently ranks first in UCaaS private cloud market share worldwide, a position that it has held for 11 consecutive quarters (Q1 2010 – Q3 2012), according to Synery Research Group . In its market share summary report for the third calendar quarter of 2012, Synergy found that ShoreTel maintained its clear market share leadership for UCaaS private cloud and further distanced itself from its nearest competitor.

“ShoreTel Sky is the worldwide market leader in the UCaaS private cloud category,” said Jeremy Duke, founder and chief analyst, Synergy Research Group. “ShoreTel Sky leverages highly reliable private networks resulting in a superior service experience, which is consistent with ShoreTel’s focus on ensuring high customer satisfaction.”

ShoreTel recently reported that revenues for its cloud services were up 9 percent sequentially for the second quarter of fiscal year 2013, and up 14 percent from the second quarter of 2012. December also marked the strongest month of cloud bookings in the company’s history with 178 new customer additions.

“We are pleased with the continued momentum of our cloud business and steady market share gains, which reflect our commitment to offering customers brilliantly simple and flexible UC solutions and business phone systems,” said Keith Nealon, president of ShoreTel’s Cloud Division. “ShoreTel’s cloud growth, along with our strong on-premise business, gives us a unique position in the marketplace. With industry experts estimating that at least 40 percent of the telephony market sales will be cloud solutions by 2015, we are well positioned to take full advantage of the great growth opportunities that exist today.”

As further evidence of the momentum behind ShoreTel Sky and hosted PBX services, ShoreTel recently relocated its New York City hub from Chelsea to Midtown. ShoreTel’s new Midtown office (1385 Broadway) represents the essence of the modern workplace: flexible, transparent and open. The new office houses approximately 93 current employees and accommodates the company’s plans for growth, which includes hiring more than 20 new employees in the New York City area over the next several months. The office’s official grand opening will be held on March 6.

[1] Synergy Research Group: “3Q 2012 Cloud UC Services Worldwide Market Share Report.”

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About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

ShoreTel, ShoreTel Sky, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

The post ShoreTel’s Cloud Service, ShoreTel Sky, Gains Momentum appeared first on ShoreTel Sky.

SUNNYVALE, Calif., Feb. 21, 2012 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced that it is a Gold sponsor of the New York Enterprise Report’s 10^th Anniversary event to be held in New York City on February 26, 2013.  The event celebrates the achievements of New York’s metro business community.

The New York Enterprise Report (NYER) is a media company that serves the world’s biggest business market – New York’s tri-state area. Over 100,000 owners and executives rely on NYER to give them the ideas, solutions and expert advice to run their businesses better, by growing faster and making bolder decisions. This is delivered through multi-media platforms including a bi-monthly magazine, a website, NYReport.com, plus year round events.

“We are very excited to join NYER in celebrating the thriving business community here in New York,” said Keith Nealon, president of ShoreTel’s Cloud Division. “The ShoreTel Sky family of business VoIP products was conceived in New York and New York companies of all sizes and in almost every industry, from meatball shops to robotics, rely on our cloud phone system. The one thing they have in common is that they all want to focus on running their business, not their phones.”

“We are thrilled that ShoreTel is showing their support of business owners in New York and joining us as we celebrate 10 years of bolder, faster, better business,” said Robert Levin, CEO and Publisher of NYER.  “Like us, ShoreTel is dedicated to helping small and mid-sized businesses find the tools and techniques they need to be successful in today’s fast-paced, highly competitive landscape.”

For more information and to register for the event, visit http://www.nyreport.com/birthdaybash.  For more information about ShoreTel’s cloud solution for small and medium businesses, visit http://www.shoretelsky.com/small-business-phone-systems/.

Related Links & Conversation

• Subscribe to ShoreTel’s blog.
• Follow ShoreTel on Twitter and Facebook.
• #ShoreTel, #UC

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system,UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

ShoreTel, ShoreTel Sky, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

###

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SUNNYVALE, Calif., Feb. 7, 2012 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced that TMC, a global, integrated media company, has named ShoreTel Sky Mobility as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award.

ShoreTel Sky Mobility extends the business VoIP and unified communications (UC) applications that companies love to the smartphone. Users are able to leverage a single converged device for both business and personal communications, and access deskphone and UC capabilities on their smartphone without having to learn a new interface. In addition to offering users a dual persona, ensuring easy separation of personal and business identities on a single mobile device, ShoreTel Sky Mobility automatically and securely selects the best available network – Wi-Fi or cellular – without any action by the user. The mobile VoIP solution is available to ShoreTel Sky clients for a monthly fee per user.

“It used to be that most work was done by people sitting at desks in office buildings,” said Keith Nealon, president of ShoreTel’s Cloud Division.  “Now we work from home, airplanes, hotels and coffee shops.  Old assumptions about work are being challenged and new tools for productivity and collaboration are emerging.  Our hosted PBX platform puts the intelligence of the phone system in the cloud, and with ShoreTel Sky Mobility that intelligence is in the palm of your hand, wherever you are.  It gives our customers the ease of using the device that is already in their pocket and gives the enterprise a way to reduce costs, while maintaining a consistent corporate identity and caller experience.”

“It is with pleasure that we recognize ShoreTel with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that ShoreTel Sky Mobility displays quality and innovation while providing solutions to real business communications challenges,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the team at ShoreTel for their commitment to advancing IP communication technologies.”

2012 Product of the Year winners are published in the January/February 2013 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998™.

For more information about ShoreTel Sky Mobility, visit http://www.shoretelsky.com/products/unified-communications/shoretelsky-mobility/.

Related Links & Conversation

• Subscribe to ShoreTel’s blog.
• Follow ShoreTel on Twitter and Facebook.
• #ShoreTel, #UC

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system,UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

ShoreTel, ShoreTel Sky, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

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The post ShoreTel Sky Mobility Receives Internet Telephony Product of the Year Award appeared first on ShoreTel Sky.

SUNNYVALE, Calif., Jan. 24, 2012 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced  the introduction of the Call Flow Editor feature for the ShoreTel Sky Portal, a Web-based VoIP management application. This easy-to-use graphical interface enables clients to review and edit call-flow rules in real-time with or without the assistance of the ShoreTel Sky support team. The feature will be available beginning on Jan. 26, 2013, without additional charge, to all current ShoreTel Sky customers.

The Call Flow Editor gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call-flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to auto attendants, ring groups, time-of-day routing, dial-by-name directories and profile settings.

“This is one of the most potent tools that we are able to make available to our customers in the ShoreTel Sky Portal,” said Dan Hoffman, president of ShoreTel’s Cloud Division. “The uncomplicated, visual nature of the tool makes it simple for our business VoIP customers to understand and control the experience of their callers and provide exceptional customer support. Our operations and support teams have been using it for months to configure call flow for our customers and the results, in terms of time savings and customer satisfaction, have been remarkable.”

“We have a unique business model and needed a powerful solution,” said Anthony Gaeto, president of Web Direct Brands, a ShoreTel Sky customer and beta tester of the Call Flow Editor. “The Call Flow Editor has helped us tailor our phone system to our unique business model. The flexibility makes me believe that just about any business can enhance the customer experience while managing calls efficiently.”

ShoreTel Sky customers will be invited to attend one of a series of live, Web-based training sessions beginning the week of Jan. 24, 2013. An overview and detailed training videos will also be made available to customers. To learn more about Call Flow Editor and the ShoreTel Sky Portal visit http://www.shoretelsky.com.

Related Links & Conversation

• Subscribe to ShoreTel’s blog.
• Follow ShoreTel on Twitter and Facebook.
• #ShoreTel, #UC

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system,UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

ShoreTel, ShoreTel Sky, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

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SUNNYVALE, Calif., Dec. 18, 2012 – ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, today announced that its Cloud Division, has added Westron Communications as an Alliance partner. As a ShoreTel Cloud Division channel partner, Westron Communications will now offer customers ShoreTel Sky™ cloud-based voice, unified communications, mobility and contact center solutions, in addition to on-premise systems.

Westron Communications provides robust IP communications solutions. From local deployments to national projects, they serve customers across a broad range of industries, including healthcare, manufacturing, energy, education, government and more. With the addition of ShoreTel’s cloud solution, Westron Communications will deliver integrated best-in-class on-premise or hosted solutions.

“Westron has built our reputation as a trusted consultant, striving to serve as our clients’ primary IT business partner,” said Dave Casey, CEO for Westron. “We couldn’t be happier to be able to offer clients a best-in-class solution from ShoreTel; regardless of their choice of in the cloud or on-premise.”

“Westron Communications helps clients ensure that their technology infrastructure remains sound for years to come.” said Bob Maute, ShoreTel cloud division vice president of channels and alliances. “The ShoreTel Sky cloud-based solution is a perfect fit for clients who want to manage their business, not their phone system. We are thrilled to have a partner who embraces this approach in the same way we do.”

The ShoreTel Sky Channel Partner Program is designed for value-added resellers and systems integrators who want to provide world-class cloud-based phone systems and unified communications services to their customers. To learn more about ShoreTel Sky partner programs visit http://www.shoretel.com.

Related Links & Conversation

• Subscribe to ShoreTel’s blog.
• Follow ShoreTel on Twitter and Facebook.
• #ShoreTel, #UC, #westron

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system,UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

ShoreTel, ShoreTel Sky, and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.

###

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SUNNYVALE, Calif., Nov. 28, 2012 — ShoreTel^® (NASDAQ: SHOR), the leading provider of brilliantly simple platforms, including business phone systems, applications, and mobile UC solutions, today announced that its has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Unified Communications as a Service, North America based on ShoreTel’s Cloud Division with its ShoreTel Sky family of products.

“Vendors in the Leaders quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service,” wrote Gartner Analysts Daniel O’Connell and Bern Elliot in the Magic Quadrant for Unified Communications report. “These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts. These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

“We consider our positioning in the Leaders quadrant by Gartner confirmation of our commitment to provide enterprise-class voice and UC services that are as easy to use as they are reliable and feature rich,” said Dan Hoffman, president of ShoreTel’s Cloud Division. “We will continue to lead the market by delivering product innovations that support the modern company, the modern workforce, and the new paradigm of mobile work.  For our clients this means; embracing device independence while maintaining corporate identity and control and enabling real time performance management with integrated metrics to create a more responsive and accessible workforce.”

ShoreTel believes that the transition to a new phone system does not have to be painful. Each new client is provided with resources dedicated to managing a smooth transition through the process from beginning to end. The company is known for its laser focus on customer service and boasts industry leading customer satisfaction scores and client retention rates.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

The post ShoreTel Positioned in the Leaders Quadrant of the Magic Quadrant for Unified Communications as a Service appeared first on ShoreTel Sky.

SUNNYVALE, Calif., November 14, 2012 — ShoreTel^® (NASDAQ: SHOR), the leading provider of brilliantly simple platforms, including business phone systems, applications, and mobile UC solutions, announced that, based on the findings of its best-practices research, Frost & Sullivan has presented the 2012 North American Customer Value Enhancement Award in the Hosted IP Telephony and UC Services market to ShoreTel’s Cloud Division with its ShoreTel Sky family of products.

 “In 2011, ShoreTel ranked among the top 5 providers in terms of hosted IP telephony and UC services revenue. In this fragmented and competitive market, a provider’s ability to achieve such high rankings demonstrates its acute focus on customer value as well as its strong execution of a sound business strategy,” said Elka Popova, program director at Frost & Sullivan. “With its compelling product offering, flexible infrastructure, tight focus on customer service and support, and continued innovation, ShoreTel is poised to continue its ranking among the top hosted communications services providers in North America.”

“We are thrilled that Frost & Sullivan has recognized our commitment to providing voice and UC services that are as flexible and intuitive as consumer cloud services, but that also provide business-grade features, reliability and support,” said Dan Hoffman, president of ShoreTel’s Cloud Division. “As the report highlights, our customers want to focus on their core operations and outsource their communications management. Therefore, we focus on providing a professional and hassle-free on-boarding process and flexible, timely access to support resources so that our clients can leverage our advanced cloud-based phone system and communications solutions to improve business performance.”

The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

For more information, download the complete text of the award.

About ShoreTel, Inc.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system,UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com.

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SUNNYVALE, Calif., Oct. 2, 2012 – ShoreTel^® (NASDAQ; SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, announced today that TMC a global, integrated media company, has named the ShoreTel UC solution and ShoreTel Sky as recipients of the 2012INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine. Additionally, ShoreTel 13, has been named as a 2012 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine.

ShoreTel’s UC solution leverages the power of IP communications to bring multimedia communications, enterprise applications, and personal information into one seamless and integrated environment. The ShoreTel system continues to put ease-of-use and ease of administration first. ShoreTel 13 introduced instant message capability for Communicator with Personal Access – giving every ShoreTel user access to IM. And in keeping with the brilliantly simple approach, enterprises can leverage standard-based IM servers such as ShoreTel XMPP IM server or protect existing investments in already-installed technologies, such Microsoft Lync.

ShoreTel Sky, the subscription-based hosted UC service, gives customers the flexibility to deploy the communications solution that meets their immediate needs with little-to-no capital investment and no drain on IT resources, yet maintaining the ability to scale and grow.

The 2012 INTERNET TELEPHONY Excellence Award winners are published in the September 2012 issue of INTERNET TELEPHONY magazine; the TMC Labs 2012 Innovation Award highlights are published in the September 2012 issue of TMC’s CUSTOMER magazine.

Quotes

“We are thrilled that TMC has recognized that ShoreTel solutions are ideal for the new dynamic reality of a business today – the normal strain on IT resources is greatly reduced, and users enjoy a highly effective communications solution that drives team productivity.”
- Kevin Gavin, chief marketing officer, ShoreTel

“ShoreTel has been recognized with 2012 INTERNET TELEPHONY Excellence Awards for proving its dedication and excellence in advancing IP communications. And they have proven that ShoreTel 13 is truly innovative and has made advancements in the customer experience industry.”
- Rich Tehrani, CEO, TMC

“The editors of INTERNET TELEPHONY were pleased to grant ShoreTel the INTERNET TELEPHONY Excellence Awards for its innovation in IP communications. ShoreTel Sky has demonstrated outstanding quality and delivered exceptional solutions for its customers.”
- Erik Linask, Group Editorial Director of INTERNET TELEPHONY.

“Congratulations to ShoreTel for being granted a 2012 TMC Labs Innovation Award. ShoreTel 13 has been selected fordemonstrating innovation, superior quality and unique features.”
- Tom Keating, CTO and TMC Labs Editorial Director.

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About ShoreTel

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution, and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.

About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space.  INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs.  INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers.  For more information, please visit www.itmag.com.

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and has become the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. CUSTOMER’s tag line “Target. Engage. Deliver.” sums up what businesses must do to attract new customers and keep existing customers and will be the primary focus of the magazine.

Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics and big data, ERP, IVR and self service, multi-channel call center, social CRM and other social media solutions, marketing campaign creation, mobile apps, outbound marketing, workforce management, and more. Please visit CUSTOMER.TMCnet.com for more information.

About TMC

TMC is celebrating its 40^th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the TMC’s CUSTOMER Magazine (formerly Customer Interaction Solutions), INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event. In addition, TMC runs multiple industry events:  Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more. For more information about TMC, visit www.tmcnet.com.

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