ShoreTel Sky Solutions for Financial Services
A better, less costly way of working
Financial services firms need to develop and manage client relationships, maximize resource utilization and improve operational efficiency. ShoreTel Sky offers a comprehensive set of solutions designed to meet these unique requirements.
The challenge is to find and embrace better, quicker, less costly, and more convenient ways of working. Successful firms will support effective work from any location. They will be able to expand or contract as conditions demand without damaging their market presence. And most importantly, they will provide an outstanding and consistent client experience.
- Call Coverage - Every call is important. Whether or not you require a complete contact center solution, with ShoreTel Sky you can utilize all of your resources with flexible teams and seamlessly distribute calls across offices or remote workers.
- Unity - Simplify and make your customer experience more consistent with four digit dialing between offices. Simplify the employee experience with hoteling. Just log in from any phone and go.
- Business Continuity - In the event of an emergency, easily re-route calls to another office, remote location or cell phones. Get voice mail alerts and transcriptions so you can return calls quickly.
- Integration - With voice application integration into your CRM application, client information becomes immediately available when the phone rings.
- Intelligence - Hello, Is anyone there? Do you know how often a client or prospect calls you, but it unable to reach a “real” person? With the Live Answer Service Metric, ShoreTel Sky business phone solution customers can tell exactly how many calls reach a person, regardless of which line is called or how many auto-attendants are used to direct the call.
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CM&F was able to reduce costs, and improve customer care by utilizing metrics supplied by the ShoreTel Sky phone solution.
“ShoreTel helped us configure our phones to meet our exact requirements and have gone above and beyond what I expected from a technology partner.”
“With ShoreTel Sky, you get the latest technology without continuously investing more dollars. But what makes it truly unique is the support we get from our ShoreTel Sky team, which is priceless.”
“ShoreTel has helped keep our NYC Office up and running during the darkest days we have experienced.”