Hospital Phone Systems
Hosted Hospital Phone Systems Improve Mobility, Collaboration, and Care Coordination. STAT.
ShoreTel Sky is the Best RX for Hospital Healthcare Communications
Since the inception of the HITECH Act, hospitals have focused on building fully interoperable electronic health records (EHR). This initiative yielded new knowledge about the strategic value of unifying information sources, and clinical process owners now look to unified healthcare communications as a way to transform hospital workflow efficiencies and fill care coordination gaps and needs.
According to hospital time-in-motion workflow analysis, communication waste in hospitals can run $22,000 per bed per year. A medium sized facility of 500 beds could be losing $11,000,000 annually simply due to communications inefficiency. Not to mention the inconvenience and frustration poor healthcare communications causes patients. Positive patient engagement is a top priority and requires a better phone service for your hospital, one that enables healthcare communications agility across diverse hospital environments.
Precision Tools for Clinical Transformation
“Multi-modal” communications is a key to driving hospital efficiency, accuracy and process coordination. ShoreTel Sky offers comprehensive, cost-effective unified communications solutions—from enterprise contact centers to mobility solutions to business process software integrations.
With ShoreTel Sky as your business phone provider, you’ll be able to connect teams via instant messaging, web video collaboration and “one-click” conference calling. You’ll have automated call routing, queuing and messaging options that easily accommodates variable hours, staffing and call volume levels. You can offer callers self-service options that give them the answers they need, faster, and intelligent out-bound call automation that makes post-discharge surveys easy to administer.
- Enable staff mobility: Keep dispersed hospital teams agile and connected to each other with ease from their PCs, smartphones, and tablets. Teams can access their clinical applications as well as our collaboration tools from a single device. And your hospital will maximize its investments in Wi-Fi networks and mobile access devices.
- Enhance the patient engagement: ShoreTel Sky Contact Center automates outbound appointment reminder calls and coordinates other post-discharge patient services more efficiently. With ShoreTel Sky phone system solutions, patient perceptions of care can be measured and your HCAHPS scores improved.
- Improve care coordination: Frustrating communication delays disappear with ShoreTel Sky. Teams can quickly assess staff availability and optimal contact method. When workflows require repetitive tasks, users appreciate the one-number reach, one-button dialing, and the ease of conferencing with others.
- Manage multi-sites with ease: Manage your ACO and acquisition-related phone system expansions with ease, as our hosted cloud phone service offers the highest-quality, redundant network operations center and HIPAA-compliant data center to assure service continuity and security.