Staffing – VoIP Customers
Phone Solutions for the Staffing and Recruitment Services Industry
An outstanding and consistent customer experience
Staffing firms need to develop and manage client relationships, maximize resource utilization and improve operational efficiency. ShoreTel Sky for Staffing is a comprehensive set of cloud-based solutions designed to meet the unique challenges of staffing organizations.
Today, the key to success in staffing is flexibility. Winning companies will be able to reorganize teams around service specialties and not be limited by geography. They will be able to expand or contract as conditions demand without damaging their market presence. And most importantly, they will provide an outstanding and consistent customer experience.
Every call is important. Utilize all of your resources with flexible teams focused on targeted industries and seamlessly distribute calls across offices or remote agents.
Simplify and make your applicant and client experience more consistent with four digit dialing between offices. Improve the recruiter’s experience with hoteling. Just log in from any phone and go.
Improve agent performance through enhanced training using eavesdrop, whisper and barge tools from any location.
In the event of an emergency, easily re-route calls to another office, remote location or cell phones. Get voice mail alerts and transcriptions so you can return calls quickly.