Staffing and Recruiting Agency Phone Systems
Integrate Your Phones with Your Applicant Tracking Systems for Stellar Performance
ShoreTel Sky for Staffing Agencies is a comprehensive set of hosted, cloud-based phone system solutions designed to meet the unique challenges of every staffing firm and recruiting agency. Recruiters spend far less time dialing, documenting and logging contacts and far more time connecting personally with clients and candidates.
Staffing Guru, Danny Cahill is a huge fan of cloud phones and cloud phone systems for the staffing industry, but don’t take our word for it. Here’s what he has to say:
Integrated with the Best ATS in the Business
The ShoreTel Sky solution integrates with the most popular applicant tracking systems (ATS) including; Bullhorn, JobDiva, MaxHire, PCRecruiter and SendOuts. This means your agents spend less time on busy work and more time interacting with the people that count.
- ShoreTel Sky Application Integration integrates phone activity into your ATS (or CRM) application, unifying the desktop for staffing activities and transactions.
- Outgoing calls can be initiated with a single click and notes can be added automatically.
- Incoming calls generate instant screen pops with viewable candidate or contact information before the call is answered.
- Phone activity and history are automatically aggregated and consolidated for immediate management access.
Eric Robert Associates is a staffing company with multiple offices in New York, New Jersey, North Carolina and Florida. When Eric Robert Associates began using JobDiva as its applicant tracking system, it was critical that their phone system integrate with it in order to facilitate extension and point-and-click dialing, and track historical data and call metrics.
Reliability, Business Continuity and Disaster Recovery
When it comes to the staffing and recruiting industry, ShoreTel Sky recognizes that the phone is one of the most important and critical business tool for successful business operations. If unforeseen weather or conditions occur and causes outages, firms need to have solutions to ensure business continuity. In the event of an emergency, easily re-route calls to another office, remote location or cell phones. Get voice mail alerts and transcriptions so you can return calls quickly.
Today, the key to success in staffing is flexibility. Winning companies will be able to reorganize teams around service specialties and not be limited by geography. They will be able to expand or contract as conditions demand without damaging their market presence. And most importantly, they will provide an outstanding and consistent customer experience.
Jamie Schwartz, principal and president of the Haley Stuart Group of Companies, “We, at Haley Stuart, are very big believers in the importance of voice as a way to build trust with candidates. We were at a point where in order to grow further; we would have needed to expand our current PBX at our current facility. We were also in the process of expanding to the west coast with a new office. We would have had to invest in an additional PBX for that office out there as well, so the scalability of a cloud-based solution really was an attractive feature for us. The paradigm shift of going from a major cap-ex investment to more nimble, flexible solution out in the cloud was one obvious benefit. So, we made the decision that a cloud-based solution was as the best for us.”
Every call is important. Utilize all of your resources with flexible teams focused on targeted industries and seamlessly distribute calls across offices or remote agents.
Aquent, a global marketing and design staffing company is not your run-of-the-mill staffing firm. But the needs of their business are not dissimilar to those of the industry at large.
- Move / add / change of phones is a common occurrence in a company like Aquent. New ShoreTel Sky phone service is quick and easy. There is no traditional “wait” time or installation by IT or third parties.
- ShoreTel Sky managed hosted VoIP puts the responsibility for all phone functions and maintenance into the hands of experts that assure uptime. Aquent can focus on what they do best while their phone system is supported by the personalized service of the ShoreTel organization.
- Aquent now has direct incoming numbers for all agents. This number is printed on business cards and clients now have one number that reaches their intended party without having to try cell, secondary, or home numbers.
- Employees can set up or edit forwarding or Find-Me/Follow Me rules in seconds from any browser. Home or cell phones become transparent extensions of the ShoreTel Sky system.
- Office Managers can also set up a buddy system to help each staff provide shared coverage for incoming calls.
- The agents like the hoteling feature. They can park themselves in a conference room for several hours and still get all their calls.
- Phone assistant – for better coverage and faster dialing
- For the growing number of Home Workers, the ShoreTel Sky system eliminates any geographical disconnect. By simply plugging the ShoreTel Sky phone into an Internet connection, users are visible, reachable, and “in the system” with all the same features and tracking available to coworkers in the office.
Consistent Corporate Image
Staffing and recruiting firms are usually made up of many different branch locations throughout the US and some internationally. Since the phone is the lifeline to all clients and candidates, it is important to provide a consistent image and experience no matter which office a client or candidate is calling. Shoretel Sky solution provides consistent technology which enables a consistent experience for all employees and customers. It makes it easy to transfer calls within the company and make sure the calls are getting to the right people. Simplify and make your applicant and client experience more consistent with four digit dialing between offices. Improve the recruiter’s experience with hoteling. Just log in from any phone and go.
Blue Horizon Tek Solutions, a boutique IT recruiting firm, use ShoreTel’s hosted cloud platform, ShoreTel Sky, to communicate with candidates and companies looking to fill open temporary and full-time positions from our offices in Florida and New York. We decided on a hosted cloud phone system because it provides mobility, integrates with our business data and enables us to easily scale up or down. We also don’t have the headache of running our own phone system, which saves time and resources.
Also, ShoreTel’s technology enables our recruiters to communicate from Florida or wherever they are and provides them with a local New York telephone number, enabling them to be location independent. From a sales perspective, this is helpful since many clients prefer to work with other nearby companies.
Scalability Within Budget
ShoreTelSky recognizes the trend to shift investment by firms from Capex to Opex. Shoretel Sky customers have experienced reduced cost from the traditional PBX or telco systems, as well as a cost savings from the conference call features.Executives can count on a predictable and consistent monthly spend with the Shoretel Sky solution. There are no hidden costs or surprises of high usage at the end of the month. This make it easy on the CFO to predict accurate costs and deliver on forecasts and projections. Plus it is simple to add or reduce the number of phones at any location.
After considering several vendors, EmployBridge chose ShoreTel Sky. A hosted VoIP platform would enable them to avoid a large capital expense to obtain modern, standardized technology for all company branches and home office employees; quickly establish a help desk queue for the new CRM launch with no additional cost; and eliminate hunt line costs. “We set up the help desk call center for our CRM launch in less than a week and then were able to shut it down six weeks later when it was no longer needed,” says Reck. “We didn’t have to purchase a license or spend money on staff and training.”
Reporting and Call Metrics
ShoreTel Sky automatically tracks all phone activity in real-time. Reports can be customized to generate key performance measurements that management can use to gauge productivity. Management can correct or coach behavior immediately instead of waiting weeks to find there is a problem. The ShoreTel Sky phone system integrates with a staffing firm’s CRM platform as well as recruiting software. In fact, the Salesforce integration automatically logs every call and creates a report with detailed call information. Even when Strategic IT Staffing employees are working remotely, the ShoreTel Sky phones document activity and extend the accountability outside of the physical office. The recruiter can add notes from the conversation and move on to the next call. With everything documented, the prospect and client receive better service and a more personal experience.
Based in California, Strategic IT Staffing is the company you call when you need a specific IT skill set for a project or simply to augment your IT staff. “Having our phones integrated with our central business applications was essential,” says Jonathan Brose, Business Development Manager. “It’s a recruiter’s job to find the best talent and they should be on the phones constantly. If we’re struggling to find the right candidate for a position, as a manager I can look at the reports from my ShoreTel Sky online portal and see how many calls the recruiter has made and how long they were on each call. This information lets me know if the problem of finding talent is on our end or we’ve given it 100 percent and just haven’t found the right candidate yet. It brings accountability and gives me a sense of what’s going on. It’s nice with some of the CTI adaptation and how it works with our Salesforce.com platform; it’s mostly automated so there isn’t any call logging or extra administrative work.”
Easy Set Up
ShoreTel Sky guarantees a easy and seamless implementation which is part of the ShoreTel Sky experience.
ShoreTel Sky consultants worked with the Aspire IT staff to design and implement a scalable VoIP phone system that would give the company the functionality, reliability and cost savings it desired. Wagner says that to their surprise, ShoreTel was able to do it “painlessly and efficiently.” Although Aspire was expecting its IT staff to dedicate much of its time to the latest phone migration, the simplicity of the plug-and-go phone system required little technical expertise and no complicated wiring architecture.
Improve agent performance through enhanced training using eavesdrop, whisper and barge tools from any location.
Royice Franklin, recruiting director for Abacus Services Corporation, can listen to a recruiter conversation with a candidate and can “whisper” to the recruiter without the candidate hearing him, coaching the recruiter and helping him overcome objections. If the conversation isn’t going as expected, Franklin can “barge” into the call and take control where both parties can hear him.
ShoreTel Sky Staffing Technology Partners
- Frequently Asked Question
- Eric Roberts Associates
- Abacus Services Corporation
- Aspire Staffing Inc.
- The Haley Stuart Group of Companies
- Hobson Associates
- Blue Horizon Tek Solutions