Since the late 90′s I’ve been tracking the shifts in the voice market. For years we’ve discussed the move to VOIP, hosted voice solutions and unified communication. I recently attended the ShoreTel investor day in San Francisco at AT&T Park to learn more about the evolution of voice as mobile and cloud computing become more prevalent in all markets. ShoreTel recently announced plans to acquire M5, a cloud hosted PBX solution. ShoreTel CEO, Peter Blackmore, discussed how it became clear that it would take 3-5 years to build a viable hosted model and this led the company to acquire M5. To me, mobile and cloud combined represents the biggest driver of change in the market. Personally, I believe having a cloud company in its portfolio will allow ShoteTel to understand the changes in the market.
Read more at Forbes.