Hosted PBX – Simplify Your Voice Communications
Hosted PBX Frees up Time and Resources to Focus on Your Core BusinessWhile you can’t change the clock, you can prioritize projects and delegate tasks to free up a little extra time for business-critical projects. Many organizations would rather dedicate precious IT resources to strategic initiatives rather than maintaining their PBX business phone system. Upfront capital investments may be expensive and managing the equipment, upgrades, maintenance and administrative tasks can be tedious and time consuming for an IT staff. Why not have your PBX hosted in the cloud instead?
The ShoreTel Sky solution delivers a complete hosted PBX service and experience that not only frees up your resources, but your office space as well. There is no bulky hardware to install or maintain – only telephones and a single router. You get modern phones with powerful PBX features and an easy-to-use browser-based web portal that lets you quickly manage your phone system and perform most administrative tasks. You always get the latest and greatest features and functionality since we upgrade the system in the cloud without you needing to make another hardware investment. And because your hosted PBX system is managed by us on redundant servers and a secure data connection, you can sleep well knowing the phone service is reliable and will be there when you need it. Take our hosted PBX quick tour or check out some of our demo videos.
Here is a sample of the functionality supported by our hosted PBX solution:
- Extension dialing
- Hold music
- Auto attendant
- Call transfer
- Free internal calling
- Find Me/ Follow Me
- Applicant-tracking software
- Browsers / Outlook
- Any other system using our APIs
The Difference Between On-Premise PBX and Hosted PBX systems
Voice communications doesn’t have to be hard. Sometimes deciding between an on-premise PBX system and a hosted PBX system can be. Which is best for you? First, you have to understand the similarities and differences between the two so you can make the best decision for your organization.
How You Can Determine Which PBX Solution is Best for Your Organization
PBX stands for “private branch exchange” but even as the technology behind the acronym has evolved, the terminology has remained the same. Long gone are the on-site switchboards that used to be the heart of a PBX system. Business VoIP now enables data (including voice) to be transmitted via a new language – Internet Protocol, or IP. Voice over IP (VoIP) is the actual technology that powers voice communications in most PBXs today.
As confusing as that may seem, the variations of PBX are quite simple: on-premise or hosted.
- Larger upfront investment
- Over time need to rip & replace old hardware
- Multiple bills & phone companies to manage
- User bears risk & responsibility
- Local staff provide system & end user support
- User is responsible for implementation
- Upgrades require additional investment
- 4-digit dialing for on-premise users
- Minimal upfront investment
- Keep the phones & scale seamlessly
- Only 1 bill to pay & 1 relationship to manage
- Provider bears risk & responsibility
- Provider delivers system & end user support
- Provider manages implementation
- Upgrades are included & automatic
- 4-digit dialing for any user, any location
ShoreTel offers both on-premise and hosted PBX solutions. We understand that some organizations have the resources and desire to install and manage their own phone system, while others want their phone system hosted in the cloud. We can help you determine which platform is best for you.
Where Can I Go to Learn More?
We believe an informed customer is a savvy customer. We want you to have access to all the information you need to make the best decision possible for your organization. Whether you want full control and responsibility over your phone system or you prefer to outsource it to a hosted PBX provider, you can get you up and running with ShoreTel in less time than you may think.
We invite you to view the Quick Tour and watch our Product Demos so you can see how the ShoreTel Sky hosted PBX system might work for you. Of course, should you be ready for a more personal experience, you can contact us directly to speak with a hosted PBX system expert or request a personal demonstration.