The flexible nature of unified communications provides important benefits for companies deploying a UC solution. However, not all UC services are the same, and choosing one that doesn't meet a business's specific needs can result in missing out on one of the key benefits – interoperability. According to TechTarget, interoperability is critical to UC for providing seamless integration of the various communication tools that make up the solution, such as VoIP service.
Whether focusing on on-premise VoIP PBX or cloud-based solutions, a business needs to ensure that the UC services that it chooses integrate with each other within their platforms in order to maintain the flexibility that makes UC beneficial.
"When it comes to interoperability, there is the potential for vendors not to work well together," said Michael Osterman, president of Osterman Research, according to the news source. "Enterprises must be selective. It's all in how you choose the right vendors to integrate with."
Hosted solutions are one way for a business to approach this problem, as they already take care of the integration problem for users, even with multi-vendor systems. According to the news source, UC is not a one-size fits all service though, and even with a cloud solution, a business needs to ensure that the various tools meet all of its needs before investing.