If you’re attending SpeechTEK 2012, make sure to visit ShoreTel’s Cloud Division, formerly M5 Networks, at booth 615. Also, you won’t want to miss Brent Barbara, Sr. Director of Alliances and Solutions Engineering as he discusses, “Voice-The Fundamental Instrument of Business Communication.”
Brent’s session, will emphasize that most critical customer and sales interactions still occur over the phone. Yet for most businesses, the voice infrastructure has been relegated to the back room, a necessary but non-critical investment that simply must be managed. But many companies are discovering the simplicity the cloud offers, businesses are taking advantage of new cloud capabilities that deliver more value from voice than ever before. This session will discuss 5 ways that cloud-based voice solutions are making businesses more efficient, agile and competitive.
“For example, by seamlessly integrating voice analytics into CRM applications, Sales executives are gaining new insights into how phone calls drive revenue. Salespeople can connect with customers or get transcribed voice messages from anywhere,” said Mr. Barbara. “Customer service executives can rapidly scale to meet peak demand. HR professionals can recruit the best, not the closest, candidates –and end users are enjoying mobility solutions that give them the power of an office phone system on the mobile devices they love.”
Monday, August 13, 2012- 4:15 – 5:00 PM
D106 – Speech Solution Sessions
Voice-The Fundamental Instrument of Business Communication
For more information about the conference, visit www.spechtek.com/2012.