New York, NY(Dec. 1, 2008)-M5 Networks announced their 900th client, Cargo Airport Services USA, a full service cargo handling company. M5 Networks, the market leader and pioneer of Voice as a Service, provides a hosted network and advanced feature capabilities to clients nationwide. Headquartered at New York City’s JFK International Airport, Cargo Airport Services offers ground handling and related services to the world’s most renowned carriers, shippers, and freight forwarders.
Cargo Airport Services (CAS), headquartered in New York, NY and referral from M5 partner Telesis Communications Solutions. CAS relies on M5′s hosted VoIP network to connect over 200 users, with plans to eventually support all 15 locations. M5′s scalable solution accommodates CAS’s high call volume and expansion, and seamlessly connects staff members to callers. CAS utilizes M5 Client Service Manager, which gives managers powerful indicator reports to identify call flow patterns and manage staffing. This real time tool allows CAS to manage and measure staff performance according to customer-defined service level agreements.
CAS president Mike Duffy remarked on the technology, “CAS is dedicated to providing the high quality of service that is expected by our customers. Investing in technology like this makes perfect sense for us because it has a direct impact on our customer’s experience.”
M5 is developing the new platform for business communications, “Voice as a Service,” which continues to drive the company’s rapid growth. M5′s private hosted network supports one of the highest average seat numbers per location compared to other leading hosted VoIP providers, while maintaining the strictest SLAs, with extraordinary levels of location up-time. Including their latest client addition, M5 Networks supports more than 1,850 locations and 28365 seats nationwide.
About Cargo Air Services USA
Cargo Airport Services USA is a full service cargo handling company based at John F. Kennedy International Airport in Jamaica, New York. CAS provides a full range of cargo handling services such as ramp services, warehouse handling of import and export cargo, traffic handling, snow removal, and push back services for international and domestic cargo carriers. CAS is the largest U.S. based cargo handler in North America, with operations at the international airports in New York, Houston, Newark, Washington Dulles, San Antonio, Seattle, Toronto and Montreal, Canada. CAS services more than 60 international and domestic carriers from 15 facilities with three additional locations scheduled to come on line in 2008. To learn more about CAS, visit www.casusa.com
About M5 Networks
M5 Networks is the leader of “Voice as a Service,” a breakthrough solution for business phone communications. M5 Networks allows clients to acquire phone system capabilities as an on-demand, managed service over an IP network optimized for voice. M5 serves a rapidly growing base of mid-sized businesses. Our solution is distinguished by rich capabilities and unmatched service that one would expect from an industry leader.
M5 Networks provides business-strength Voice-over-IP phone systems, delivered as a disaster-proof Internet-based hosted service. M5′s delivery model facilitates the rapid deployment of advanced phone system functionality and drives a consistent voice experience as businesses become increasingly dispersed, malleable and 24/7. M5′s simple pricing model offers companies a low cost-of-entry to a feature set that has traditionally required large capital expenditure and dedicated IT resources. Customers offload phone system support and maintenance hassles to M5′s experts. As an Internet-based application, M5′s voice platform frees all voice-related data and commands to mash with other applications, driving business intelligence, improving customer service, and enhancing enterprise application effectiveness. M5 has 900 customers, numerous industry awards and recognitions, and is headquartered in New York City.
M5 Networks has received considerable recognition and was ranked 2,065 in the 2008 Inc. 5,000 Fastest Growing Companies, awarded product of the year 2008 for Sales Engine feature and given the Excellence Aware by Internet Telephony Magazine. To learn more about M5, please visit www.shoretelsky.com