Executive Team to Oversee Unique Company-Wide Initiatives to Support Employee Career Paths, Boost Staff Morale and Attract Talent
New York(January 25, 2012) — M5 Networks (www.shoretelsky.com), the market leader in cloud communications for business, today announced the creation of the M5 People Team, a group dedicated to creating a winning workplace for M5’s valued staff of over 200. Focused on employee engagement, the M5 People Team, led by Chief Learning Officer Heather Bennett, will use fun and creative ways to foster a work culture that supports its staff to help them meet their personal and professional goals.
Ms. Bennett and the M5 People Team will shake up the entire corporate structure to place their focus squarely on attracting top talent to the firm and creating a culture of outstanding customer service. They will do this by making sure the company’s commitment to customer service is turned inwards to ensure employees feel nurtured.
“It’s not easy for a smaller firm to compete with the employee perks offered by goliaths and competitors like Google and Microsoft,” says Chief Learning Officer, Heather Bennett. Instead, M5’s goal is to attract the best talent by striving to be the best learning company in the US. M5 is challenging business learning standards by offering internal training that will accelerate employee career paths. M5 will do this by building on existing enrichment programs like the M5 Rock program, where employees form rock bands, take music lessons and compete in a yearly Battle of the Bands.
Other state of the art learning programs being introduced with the People Team this year include a Candidate Concierge to provide services to people applying for positions at M5, allowing the HR team to improve response time to employee inquiries. The company will also implement a digital suggestion box, called M5 Ideas to systematically collect, process and reward innovative staff ideas.
“At M5 we strongly believe employee satisfaction is key in reaching our business objectives,” said Dan Hoffman, M5’s CEO. “By watching some of today’s most dynamic companies like Zappos and Rackspace, we’ve learned that if we take care of our employees, they will take care of our customers. We will judge the effectiveness of our People initiatives by a rise in customer satisfaction, which we track and measure religiously.”
Another initiative recently implemented by M5 includes an employee Jiujitsu program run in partnership with MMA Champion Marcelo Garcia and international Chess Champion Josh Waitzkin who recently wrote, “The Art of Learning”. Waitzkin, who was the subject of the popular film, “Searching for Bobby Fisher” works with M5ers on practicing learning techniques while they perfect their jiujitsu moves.
“We want people to love working at M5” says Bennett. “That means creating a workplace where people are free to be themselves and feel well cared for. If we can create that environment, we will attract the best talent who will then bring the next wave of innovation to our customers. It’s a win-win situation for everyone”
About M5 Networks
M5 Networks is a cloud communications company and a recognized leader in cloud based business phone systems. While other companies have added voice service as an afterthought, voice is the core of M5’s business. M5’s advantage comes from a combination of their own phone system software and expert professionals focused on customer success. The result is an easy to use, well-managed system, where clients harness powerful unified communications features and achieve real business impact. More than 2000 companies nationwide rely on M5’s award-winning phone service.
Matthew Caldecutt / Courtney Greenberg
DKC Public Relations, Marketing & Government Affairs