Technology is making our lives much more convenient. At work new applications or websites are helping us streamline processes, in turn making us more productive. The same is true for sales representatives who are more than ever mobile. Long gone are the days when anyone is really tethered their office desk. Here’s a list of applications (in no particular order) that can make working from the office, home, or the road easier for the modern sales team:
1. Salesforce.com: It is a cloud based Customer Relationship Management (CRM) system. Salesforce’s Chatter allows sales reps to access customer profiles, history and other information important to the sales process. Data on this application is available from any device with Internet access.
2. GoToMeeting: This online meeting, desktop sharing and video conferencing software enables users to meet with clients via the Internet in real time. It gives sales reps a more efficient use of time since they can do demos without actually having to meet the client in person.
3. Voicemail to Email Applications: Sends voicemail messages in both audio and text form to your email address. Getting messages from a computer or smartphone while on the road is essential to a quick response.
4. Business Mobility Applications: Most business phone systems offer a mobile app. These allow reps to answer business phone calls from their mobile device. It also allows them to make calls to potential clients using their business phone number.
5. Concur: This app is one of my favorites. It’s an online business travel and expense management system. You can also download Concur to your smart phone to input expenses from anywhere. You can create reports, itemize expenses and even upload receipts instantly by using the camera on your phone.
6. LinkedIn: I think by now most sales professionals are familiar with LinkedIn. If you are not, it’s an online directory of professionals and companies and used mostly to network and share information. Think of it as business-related Facebook. Sales Execs use this site to get deeper insight into companies or potential clients.
7. Instant Messaging: Serves as a quick address book for quick communication needs, mostly used internally within an organization. It could help sales reps get answers to questions while they are on the phone with a customer. There are many Instant Messaging (IM) clients to choose from, including options from Google, Microsoft and Yahoo. Your business phone system might even include company wide IM.
8. HubSpot: HubSpot is an all-in-one inbound marketing software that businesses use to generate leads. HubSpot’s Dashboard gives sales reps a list of businesses looking at their website and what they are looking at, or may be interested in.
9. Calendar: This is a bit old school but an online calendar that is available from multiple sources (personal computer, home computer, smart phone) is still widely used. Microsoft Outlook syncs from most mobile devices and keeps sales reps in the know with notifications of upcoming events. It also allows them to set up meetings and interact with clients.
10. Starbucks Mobile App: No sales technology toolkit is complete without the Starbucks Mobile App. You can associate your Starbucks card and pay right from the app, earning cool rewards as you go. You can also find the location nearest you to get your caffeine fix as quickly as possible.
So now you’re all set. Good luck and good selling!