Unified communications historically related to IP telephony and voice over IP as if the technologies are inherently dependent on each other. However, UC solutions are extremely flexible and can be supported by a wide range of business phone systems. At the upcoming Enterprise Connect Conference, experts plan to emphasize the different types of UC platforms available, with a focus on three specific deployment models, No Jitter reported.
The emphasis on these three ways of deploying unified communications makes it clear that the technology is not only evolving, but also accessible to businesses deploying a diverse range of telephony solutions.
The first model is built on an IP PBX foundation. The report explained that this is one of the more traditional UC models, as it involves installing a premise-based IP PBX solution that serves as the foundation for the unified communications capabilities. In most instances, the UC and PBX systems are bundled together, creating some cost savings and helping ensure interoperability between the two technologies. It also enables voice and video transit over the network through VoIP and other similar technologies that reduce calling costs.
Deploying unified communications over an existing PBX setup is another workable option. According to the news source, this involves building the UC setup over the traditional PBX or IP PBX that the business has in place. This is ideal for organizations that have a large, complex PBX setup that cannot easily be replaced. It also fits well with companies that have recently invested in a new IP PBX solution.
Turning to the cloud, or hosted solutions, is another popular option for businesses. The report said setting up unified communications over a cloud-based IP telephony solution can be an effective way to gain the same functionality as a premise- based UC and telephony suite without having to invest in or manage hardware.
Cloud-based unified communications and PBX solutions offer businesses considerable benefits, ranging from reduced call costs to improved disaster recovery. While these advantages are clear, there are other gains that tend to fly under the radar. Businesses using the cloud for communications can also more easily scale to changing needs. If the company suddenly opens a new department within its office, hiring 10 new employees, it can easily expand the cloud telephony solution to support this shift without incurring extensive costs. This type of elasticity is not so easy to achieve with traditional PBX architectures.