Recent announcements in the CRM space have been all about crossing bridges to streamline customer contact functions and making customer service representatives’ lives easier and more productive. And all it’s taking is a click of the mouse.
LiveChat, a developer of real-time software and Web analytics tools for e-commerce sales and support teams, has given word that it is rolling out a new Facebook Connect integration capability. With this new feature, customer support and online sales services can instantly access a more detailed and comprehensive view of the customer to improve online interactions at the beginning of a LiveChat engagement.
Read more at CRM Buyer.