We are very happy to introduce the new Call Flow Editor feature for the ShoreTel Sky Portal. This easy-to-use graphical interface enables our clients to review and edit call flow rules in real-time with or without assistance from the ShoreTel Sky support team. The feature will be available to all clients beginning on January 26, 2013 without additional charge.
The Call Flow Editor gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to; auto attendants, ring groups, time of day routing, dial-by-name directories and profile settings.
Clients in our beta program have already enjoyed cost savings and improved customer service by using this feature. Anthony Gaeto, President of Web Direct Brands, told us, “We have a unique business model and needed a powerful solution. The Call Flow Editor has helped us tailor our phone system to our unique business model. The flexibility makes me believe that just about any business can enhance customer experience while managing calls efficiently.”
There are several ways to learn about this exciting new feature:
- View our three-minute overview video
- Visit our support site for detailed information and additional training videos
- Register for one of our live online training sessions taking place Thursdays at 1:00 PM EST starting tomorrow
Please reach out to us if you have any questions. We’d also love to hear how the call flow editor makes an impact on your business.