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Integrate Business Apps with Your Phone System

ShoreTel Sky Application Integration Solutions

Business is fueled by information

CRM, ERP and applicant tracking systems are the repository and management instrument for business information. ShoreTel Sky Application Integration serves as a force multiplier by unifying our cloud-based phone system and hosted contact center with these systems and unleashing their true productivity and analytic potential.

  • Efficiency – Employees save 15-30 seconds a dial. Less time dialing means more time focused on core functions. “Fat finger” mistakes are eliminated.
  • Service – Inbound screen pops provide instant visibility of who is calling. Relevant contact information is displayed before the call is answered.
  • Automation – The process of entering call records into the system is automated. This frees up your team to work with prospects or customers and improves the accuracy of reports and analyses.
  • Transparency – The combination of your applications and data from the phone system gives management a never before available view of critical business metrics. Create dashboards to serve as an early indicator of sales, service or operational performance. “That which gets measured improves.”
  • Adoption –Once the phone system and your business applications are linked, recording the interaction in the system of record will be a natural part of making the call, rather than an afterthought. Adoption will increase enterprise wide.

ShoreTel Sky has prepackaged offerings for many popular applications, including:

CRM/ERP

Applicant Tracking

Browsers/Productivity

We also provide an API for integration with other packaged solutions or home grown systems. Here are some examples of how ShoreTel Sky Application Integration can be used by an entire organization:

Service and Support

  • Provide faster, more personal customer service
  • Understand sales and service trends and metrics

Telemarketing

  • Allow staff to place calls more rapidly
  • Encourage accurate, complete notes
  • Quickly create follow-up tasks

Marketing

  • Tie marketing phone numbers to campaigns
  • Calculate ROI for campaigns

Sales

Accounting

  • Make more collections calls
  • Retain accurate records of calling history

Management

  • Collect detailed phone based metrics to calculate customer profitably, leading indicators, and use for staff planning

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