Comments on: Integrate Business Apps with Your Phone System

By: Social media becoming more important for call center | M5 Networks

Social media becoming more important for call center | M5 Networks — Wed, 02 May 2012 14:20:02 +0000

[...] social media as part of their customer service system. According to a recent survey by a leading customer relationship management software company, about 60 percent of businesses in the United States and United Kingdom have [...]

By: Business Phones and CRM Adoption: The Link | M5 Networks

Business Phones and CRM Adoption: The Link | M5 Networks — Wed, 28 Mar 2012 16:01:15 +0000

[...] invest in CRM because the idea of having information about every interaction with a prospect or customer is [...]

By: CRM one of the most important issues for businesses in 2012 | M5 Networks

CRM one of the most important issues for businesses in 2012 | M5 Networks — Thu, 15 Mar 2012 20:47:49 +0000

[...] in a Changing World Business Leaders Survey 2012 found that 73 percent of retailers believe that customer relationship management investments will be vital to their success this year. The survey polled about 3,000 business [...]

By: Survey finds small and medium businesses increasing cloud application implementation | M5 Networks

Thu, 08 Mar 2012 23:48:10 +0000

[...] survey, most businesses that use cloud applications plan to add an average of three this year, with customer relationship management tools seeing the highest adoption rate, at 55 percent. Cloud-based CRM provides useful options such [...]

By: Gartner makes predictions for the future of CRM | M5 Networks

Gartner makes predictions for the future of CRM | M5 Networks — Mon, 27 Feb 2012 16:48:04 +0000

[...] technology analysis firm Gartner has made five predictions for the future of customer relationship management. Most importantly, analysts anticipate that customer service departments will be forced to develop [...]

By: Social media will be key for CRM in 2012 | M5 Networks

Social media will be key for CRM in 2012 | M5 Networks — Fri, 24 Feb 2012 22:48:04 +0000

[...] customer relationship management will be key to business strategy in 2012, though some companies may struggle to see immediate [...]

By: Cloud Connect conference focuses on success stories | M5 Networks

Cloud Connect conference focuses on success stories | M5 Networks — Mon, 13 Feb 2012 22:48:09 +0000

[...] use of private cloud systems, as well as the benefits of adopting the cloud for managing customer relationship management needs. Cloud computing solutions allow businesses to move not only data but also their [...]

By: Cloud services top important CRM trends | M5 Networks

Cloud services top important CRM trends | M5 Networks — Fri, 03 Feb 2012 23:48:08 +0000

[...] recently named the top 8 customer relationship management trends for the new year – a list that includes flexibility, crowdsourcing and social networks [...]

By: M5 Connect for Salesforce | Press Release | M5 Networks | M5 Networks

Sat, 28 Jan 2012 21:29:06 +0000

[...] age, the telephone system is still the primary tool for bringing sellers and buyers together. Our Salesforce.com integration maximizes the value of each call,” said Brent Barbara, VP of Innovation and Integration for M5 [...]

By: M5 Networks Partners With Sendouts | M5 Networks

M5 Networks Partners With Sendouts | M5 Networks — Sat, 28 Jan 2012 19:35:07 +0000

[...] of online recruiting software, today jointly announced the integration of M5’s award winning M5 Connect CTI (Computer Telephony API) with Sendouts. M5 Connect by Sendouts seamlessly joins recruiting [...]