Technology Partner: InsightSquared
Enabling Small and Medium Sized Businesses to Make Data-Driven Decisions
Combined data from the business phone system and data from front and back office systems enables staffing firms to run their business by the numbers
As a result of the partnership, ShoreTel customers will be able to manage their data generated from ShoreTel Sky alongside data from other systems, such as their CRM or applicant tracking system, in InsightSquared’s business intelligence product, empowering decision makers to make better, data-driven decisions in order to improve efficiency and increase revenue.
The combined solution will help customers:
- Manage data from the business phone system and other applications, such as the CRM or applicant tracking system, in one easy to use interface
- Visualize trends in voice and data to understand the “why” of spikes and valleys in activity
- Save time, effort and money by eliminating the need to manually generate reports or hire data analysts
- Identify actions that will positively impact efficiency and revenue
ShoreTel is committed to helping companies bridge the gap between the telephone and critical business applications like the CRM and ATS. The partnership with InsightSquared is part of our vision to improve a system’s data and analytics, while at the same time satisfying the users’ need for speed and ease of use. Harmonious integration of the telephone and CRM or applicant tracking system isn’t just a “nice-to-have” for companies that want to increase placements and improve support performance, it’s a non-negotiable requirement.