Music On Hold & Messages On Hold
Capture Your Customers Attention While They are On Hold
Being put on hold in the past used to mean you were subjected to elevator music or aggravating silence. Not anymore. ShoreTel Sky offers customers modern options for keeping their callers entertained and/or informed while they are on hold. Choose from a standard selection of on hold music or customize your own message and announcements up to five minutes in length. Each ShoreTel Sky phone user can choose his/her own music on hold selection from our list or an administrator can preselect an approved list from which they can choose.
It’s also the perfect opportunity to inform you customers of valuable information:
- Product and company announcements
- Special promotions
- Upcoming events
- Website services
- Directions to your offices
- Answers to frequently asked questions
- Information that they should have ready for the call (e.g. Order ID number etc…)
How Music On Hold Works
For some customers, any ol’ music will do. ShoreTel Sky offers a variety of music on hold that we can enable for you within minutes. Our catalog is extensive and contains contemporary as well as classic music selections that you can change as desired.
For companies who want custom hold music or custom messages, ShoreTel can upload up to five minutes of your own music or message, loop it for you and even include intermittent music with messaging. Simply email us your music and/or message in a .wav or mp3 file and we’ll take care of the rest. Keep in mind that music is copyrighted so unless you have written consent, you must choose music from the ASCAP catalog.
Get Your Groove Back with Better On Hold Music and Messaging
Your customers are waiting. How are you going to use that time? Most customers are willing to wait if they enjoy the music being played while on hold or they are learning something from the on hold messaging. Leverage their captive attention by filling the time with more than elevator music. Fill it with your elevator pitch instead!Print