ShoreTel Sky Portal
Manage Your Phone System and Your Business
Web-based Phone System Administration
ShoreTel Sky provides individual users as well as phone systems administrators the access they need to configure and manage their VoIP system, set preferences and monitor activity through a simple, easy-to-use web interface. For administrators, the ShoreTel Sky Portal is the window into the activities of your business including; sales performance, service levels and staffing efficiency. Phone-based Business Intelligence and Analytics can be assessed using detailed reports and customized dashboards. VoIP management has never been this easy.
The three key capabilities accessible through the ShoreTel Sky portal are:
Phone System Management: Our easy to use web-based VoIP management interface lets phone system managers and users set preferences and route calls in the way that works best for them. Detailed telephony data is available for individual users or the entire organization
ShoreTel Sky Intelligence: Business intelligence refers to computer-based techniques used in spotting, digging-out, and analyzing business data. Business intelligence aims to support better business decision making. Because many important interactions occur over the phone, it is critical to have complete and useful business analytics that include information about the nature, number, duration and source of phone calls. For customers who use a contact center, call center metrics are as important. ShoreTel Sky makes it easy to unlock powerful real-time information to help you sell more, provide better service, and effectively manage staffing costs.
Visual Call Flow Editor: The Call Flow Editor is a self service tool that gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to; auto attendants, ring groups, time of day routing, dial-by-name directories and profile settings.