Comments on: Hosted Contact Center

By: Experts say call centers headed toward social | M5 Networks

Experts say call centers headed toward social | M5 Networks — Thu, 07 Jun 2012 22:21:14 +0000

[...] many industry experts believe social media and other trends are signifcantly impacting the modern call center. According to the news source, Yves Dupuis, chairperson of the International Quality and [...]

By: Contact Center FAQ's | M5 Networks

Contact Center FAQ's | M5 Networks — Thu, 07 Jun 2012 16:40:19 +0000

[...] we conducted a webinar to introduce people to our Callfinity Contact Center solution. We were very excited by the excellent questions posed by the audience and would like to [...]

By: Report offers tips for companies selecting call center software | M5 Networks

Tue, 05 Jun 2012 22:22:26 +0000

[...] experts have praised call center software because it helps organizations lower their operating costs and improve their overall [...]

By: Call Recording for the SMB | TELECOM'S BEST BLOG

Call Recording for the SMB | TELECOM'S BEST BLOG — Wed, 30 May 2012 16:08:36 +0000

[...] centers for analyzing call data and increasing sales volume, it can do the same for the smaller call center as [...]

By: Social networking changing VoIP call centers | M5 Networks

Social networking changing VoIP call centers | M5 Networks — Fri, 25 May 2012 01:20:28 +0000

[...] interact with anyone they choose," Culver explained. "Over the past several years, VoIP call center growth largely has been attributed to the benefits it [...]

By: Valuable data located in company call centers | M5 Networks

Valuable data located in company call centers | M5 Networks — Fri, 11 May 2012 22:20:32 +0000

[...] companies find it difficult to take advantage of the data coming through their call center, according to a recent CIO report. The news source cited several industry experts who suggest [...]

By: Improving technology helps increase contact center employee retention | M5 Networks

Tue, 08 May 2012 23:20:31 +0000

[...] new study by Frost & Sullivan revealed that contact center firms are seeing increased retention due to improving career opportunities and evolving technology. [...]

By: Is customer experience rebranded CRM, or a new service altogether? | M5 Networks

Tue, 24 Apr 2012 22:20:12 +0000

[...] Contact center solutions focus around improving the caller experience. Traditionally, customer relationship management solutions were designed to help with this by improving agent efficiency in order to provide top quality service more quickly, shorten call times and help consumers get the answers they need during the first call – reducing callbacks. However, according to MyCustomer.com, many companies now view CRM as an IT service, related to data acquisition and management more than customer service. [...]

By: M5 Rock: Mixing Work and Play | M5 Networks

M5 Rock: Mixing Work and Play | M5 Networks — Mon, 23 Apr 2012 16:34:25 +0000

[...] joined M5 as part of the Callfinity acquisition and hadn’t really had a chance to get to know very many people. I thought that [...]

By: Contact center use of social media can be confusing but beneficial | M5 Networks

Fri, 20 Apr 2012 03:20:31 +0000

[...] report by Frost & Sullivan states that social media can provide a number of benefits to a contact center, if the business is able to overcome a few [...]