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On-Premise VoIP Solutions

IP Phone System with Unified Communications

Brilliantly Simple

ShoreTel’s on-premise IP phone system with integrated unified communications and contact center capabilities was built from the ground up for IP. Its ingenuity is unmatched with a simplicity and power that work together to remove the high cost and complexity typical of IP-enabled legacy, or bolted-together systems. Organizations of all sizes can get the most out of integrated voice, video, data and a powerful, open mobility solution that removes barriers on all fronts. Our end-to-end commitment to brilliant simplicity results in a solution that guarantees the industry’s lowest total cost of ownership.

Business VoIP Phone System

ShoreTel’s premise-based business VoIP phone system integrates end-users’ communications, enterprise applications, calendaring, and workflow into one seamless environment. The on-premise VoIP phone system behaves like a single, unified platform, and scales with plug-and-play ease across sites and locations. Your IT staff can easily deploy and manage it – from nearly anywhere – via a browser-based system management tool called ShoreTel Director.

The brilliant simplicity of a distributed single-image architecture enables ShoreTel Core Software to deliver voice calling, features, and applications. ShoreTel Voice Switches, which run the call processing software, offer N+1 redundancy. And although the switches work together, the system’s intelligence is distributed across the architecture, allowing each site to function independently in the event of a WAN failure.

Unified Communications

ShoreTel’s on-premise UC solution brings together VoIP telephony, instant messaging, conferencing, mobility, presence, and collaboration capabilities into a seamless business environment. With minimal training, end-users easily master ShoreTel Communicator’s built-in tools – at the touch of a button, a simple phone call becomes a multimedia collaboration session.

Contact Center

ShoreTel Contact Center provides an integrated suite of customer service applications including advanced inbound call handling, multimedia, an outbound dialer, and scripting for IVR. The on-premise solution also provides a redundancy system that can pick up call routing whenever there is a network or server hardware issue.

Business Process Integration

Today’s organizations increasingly rely on best-of-breed business process solutions to remain competitive and ensure efficient operations. ShoreTel’s support of open standards offers customers the flexibility to integrate leading applications with their business communications systems. Seizing the flexibility and power of VoIP telephony, ShoreTel integrates business communications with key data, so organizations can transform their business telephone systems into opportunities leverage their most valuable assets: people and information.

Total Cost of Ownership

While the upfront costs of ShoreTel’s on-premise VoIP solution are already among the lowest in the industry, we know that our easy-to use-solutions go even further to drive down burdensome operations and maintenance costs, freeing up more budget and resources over the long term. ShoreTel guarantees the lowest total cost of ownership, so you know that when you purchase our brilliantly simple on-premise UC solution, you’ll see savings you can bank on.

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