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Mobile VoIP – ShoreTel Sky Mobility

Unified Communications & Mobile VoIP for Smartphones and Tablets

It’s Your Smartphone, Only Smarter

ShoreTel Mobility is designed to extend Unified Communications (UC) applications to the device that you love most – your own. You can enjoy enterprise VoIP deskphone features such as extension dialing, call transfer and directory query on your smartphone.* Additionally, you can make and receive business VoIP calls from both enterprise and personal mobile numbers on your mobile device while the best network (Wi-Fi, 3G/4G or cellular) is automatically selected. Fast and automatic network handover helps call continuity across networks, and moves calls to Wi-Fi when available, thereby slashing mobile costs.

Easy to install and activate in seconds, the intuitive user interface provides a powerful yet lightweight way to stay connected and collaborate effectively, driving productivity and improving responsiveness.  Add the ShroeTel Sky iOS Dock for iPad and iPhone and turn your smartphone into a deskphone.

User Benefits of Mobile VoIP:

Feel freed from the desk, but connected to the office

Our Mobile VoIP client lets you leverage all of the benefits of the ShoreTel Sky business phone system that you enjoy when using a deskphone including:

  • Extension dialing
  • Transfer
  • Conference
  • Call hold/retrieve
  • Do Not Disturb
  • Directory query

Two personalities – One device

The proliferation of smart devices and the bring-your-own-device (BYOD) trend have given knowledge workers more freedom than ever to work where they are most productive, inside the office or out. However, for years we’ve accepted the fact that if you return a call with your smartphone, your business contact will have your personal phone number. ShoreTel Mobility solves this problem by giving you the ability to manage two personalities with one device. Call your mother with your personal number and your client with your business number. Your private number stays private. Simple!

No bars, no problem?

Ever notice that the worst places to handle business calls on a smartphone can be inside the office? Cell reception can be terrible in buildings causing poor audio quality and dropped calls. Our VoIP solution for mobile devices gives you the best possible sound quality by automatically selecting the best network, cellular or Wi-Fi.

You handled the call, get the credit.

Until now, calls made or received on your mobile phone were disconnected from phone system metrics. With ShoreTel Mobility, call records from the mobility client are handled like any other call. If your company relies on metrics for management, you’ll finally get credit for all of your calls even if they are made outside the office (and outside office hours).

Enterprise Benefits:

Embrace BYOD while Maintaining Corporate Identity and Control

Business calls to and from any ShoreTel Mobility user are made using their business phone number, not their personal mobile number. Corporate identity is maintained and the company, not the employee, owns the contact relationship. Employees can bring their own device, but no longer need to reveal personal cell phone numbers.

Create a more productive and responsive workforce

With ShoreTel Mobility, mobile workers get access to VoIP, hosted PBX, desk phone and UC capabilities on their smartphone from anywhere and any network, putting the power of office communications right at their fingertips, whether they are inside or outside the enterprise.

Solution availability on a broad range of smartphone platforms gives both businesses and users an extensive choice of devices. Moreover, integration with the native smartphone dialer eliminates the need to learn new calling behavior, making users immediately productive.

Measure employee performance in real-time

Mobile calls are no longer omitted from the phone system’s business intelligence. Records for calls made to and from the mobile device are included along with deskphone calls, giving management true visibility into employee performance and the health of the business.

Reduce enterprise telecommunications costs

ShoreTel Mobility can significantly reduce direct dial and international roaming charges on the smartphone by utilizing software that switches networks automatically, intelligently and securely between WiFi and cellular for the best available coverage at any given moment.

To learn more about ShoreTel mobility for ShoreTel Sky customers, have us contact you today.

Use your smartphone as your work phone

Helpful Resources

*We add support for new devices and operating systems frequently. Ask your Cloud Division representative for a current list of supported devices.

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