ShoreTel Sky Softphone
Make Calls From Your PC
Work seamlessly from wherever you are
A softphone is a software program for making telephone calls using a personal computer, rather than using dedicated hardware. The ShoreTel Sky Softphone is designed to work with our phone system and behave like a traditional Cisco telephone. It appears as an image of a phone, with a display panel and buttons with which you can interact. It is used with a headset connected to the sound card of the PC, or with a USB headset.
Road warriors, remote workers, occasional telecommuters and everyone who likes a change of scenery can benefit from the ShoreTel Sky Softphone. Users enjoy
almost every feature of the Cisco phone right on the desktop without the hardware.
- Take, make and transfer calls
- Access company and personal directories
- Utilize speed dials
- See voicemail alerts and manage voicemail messages
- Join, host and manage conference calls
- Review call history
Our Softphone can be used for Contact Center agents, with Salesforce.com and other CRM integrations, with Outlook and browser-based click to dial, and with ShoreTel Sky Replay hosted call recording. Users can switch between a traditional handset or use the softphone exclusively.
ShoreTel Sky Softphone is available as a monthly subscription or for a one time fee, making it a cheaper alternative to a hardware phone without any sacrifice to functionality. It also takes up no space as the phone is software based and “lives” on a laptop or desktop PC. It is a highly mobile communications solution that will allow you to have an in-office appearance, regardless of where you really are.