A recent study by a leading telecommunications company found that businesses that deploy a purely hosted VoIP and PBX solution save up to 43 percent of communications budgets. According to the survey, which polled 1120 senior communications staff at companies in Brazil, China, Germany, India, Russia, Sweden, the U.K. and the United States, the average annual operations expenditure per employee is about $434. However, VoIP service can reduce that cost to $248.
According to the survey, this savings is based on a comparison between 100 percent hosted PBX and traditional telephony infrastructures. While only 16 percent of respondents say their companies have already deployed a cloud solution, 45 percent say they will before the end of 2012. About 90 percent state that their plan focuses, or will focus, on web collaboration, unified communications and video conferencing.
Cloud-based communications systems provide a number of benefits other than cost savings as well. Mobility, telework and productivity improvements have also been cited as primary reasons to shift to the cloud. The survey found that one out of five endpoints for phone calls are in the office, while the majority route to cell phones or a remote location, such as a home office. Additionally, 30 percent of call center employees work from home on a regular basis – a benefit made possible by a cloud phone system.
These solutions can assist with non-communications related issues in the workplace as well. The survey recommends that a cloud VoIP system assist with low staffing issues by increasing productivity and collaboration, as well as decreasing overhead, allowing for more training for current employees. The cloud can also help address mobility and bring-your-own-device demands among workers. Many companies struggle to find a solution to allow professionals to use their own mobile devices to do work, but many cloud-based systems provide for mobility and have applications for smartphones and tablets.
By implementing VoIP PBX systems, a company can not only lower costs, but improve revenue, service, productivity and customer and employee satisfaction. With a younger, more tech-savvy generation entering the workforce as well, many companies will see cloud deployment get easier as well. These systems can go a long way toward improving a business overall.