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I hate leaving voicemail messages. Few things make me feel less in control than leaving an important message on someone’s voicemail.  I have no idea if or when my message will be listened to and even less of a clue … Continued

Advanced Technology Should Be Simple To Use My brother and I have a long-running joke between us that anytime either of us runs into a technical problem where a computer, smartphone or some other device is not responding, or not … Continued

We have good news for New England businesses. If you’re in the market, or even contemplating a move to a new phone system, there’s a Unified Communications company located in the Boston area that wants to help you.  For over … Continued

Companies like Telecom for Charity make giving back easy Lucy Bernholz of Philanthropy 2173 came up with the the term “embedded philanthropy” to name the idea of making a charitable donation as “part of any other financial transaction, such as … Continued

I Already Told You My Name! By the time you’ve called a company’s customer service department, you’re likely already in a bad mood. Something has gone wrong and you need it fixed…now. I recently had to call my residential cable … Continued

Earth Day Salute to Rochester Greenovation On this Earth Day, we wanted to share our chat with Jay Rowe, Executive Director & Founder of Rochester Greenovation, a not-for-profit organization dedicated to reducing landfill waste by providing and promoting alternatives for … Continued

From the moment that I joined ShoreTel’s Cloud Division (then M5 Networks) it was clear that we were outgrowing our New York City office space in Chelsea.  Our space on the 9th floor was completely full so we were using … Continued

Cystic fibrosis is an inherited chronic disease that affects the lungs and digestive system of about 30,000 children and adults in the United States (70,000 worldwide). A defective gene and its protein product cause the body to produce unusually thick, … Continued

In case you’ve taken a break from the Internet for the last few months, the “Harlem Shake” is the latest combination of dance craze and viral video.  We can’t let Harlem have all the fun, so here’s our version, straight from Broadway.

As more and more companies discover the benefits of cloud-based phone solutions, more phone service providers have entered the market. But not all business VoIP providers are created equally. In order to find the best hosted PBX provider for your business, we recommend that you get answers to questions in a few key areas: technology, service and innovation.

Two powerful storms are expected to converge overnight across the Northeast with blizzard conditions possible for portions of New England.  The Massachusetts Emergency Management Agency has warned that “travel may become nearly impossible with blowing/drifting snow and near zero visibility during the height of the storm (Friday … Continued

We’ve all been stuck in an automated telephone system, in a battle against the machine that sometimes seems to be designed specifically to keep us from getting to our required destination. While that almost certainly wasn’t the intent of the business, poorly configured and managed business phone systems can leave callers with a bad taste in their mouth. These systems are not smart. But what if the business phone system could be smart? And businesses knew as much about their callers experience as they did about their website visitors?

If you are like most people, you’ll participate in selecting and implementing a new business phone system only once or twice in your career. After all, most companies don’t keep a professional “phone system buyer” on staff. Knowing where to start is half the battle. We hope these tips will help you get going and guide you as you manage this important project. We hope that you will consider the ShoreTel Sky solution, but no matter which vendor you eventually choose, these will be important steps steps to getting the best VoIP phone system for your company.

Dan Hoffman Assumes New Leadership Role with ShoreTel – Keith Nealon Becomes President and General Manager of the Cloud Division

Project Management Professional (PMP) is a credential offered by the Project Management Institute (PMI). One of the most respected certifications in the project management field, PMP certification takes project managers to the next level of excellence as a professional.